Hotel Front Desk Clerk

Job Description

Job Description

We are seeking a professional and personable Front Desk Clerk to join our hospitality team. As the first impression for our guests, you will help create a welcoming, efficient, and memorable experience from the moment they arrive. This role is ideal for someone who enjoys working with people, can multitask in a fast-paced environment, and understands that exceptional service starts at the front desk.

Key Responsibilities:

• Greet guests warmly and manage check-ins, check-outs, and reservations
• Answer phones, respond to guest inquiries, and provide accurate property and local information
• Process payments, maintain guest records, and handle cash and credit transactions
• Address guest concerns professionally and escalate issues as needed
• Coordinate with housekeeping and maintenance to support smooth daily operations
• Maintain a clean, organized, and professional front desk area

Qualifications:

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm under pressure
• Basic computer skills; hotel system experience is a plus but not required
• Reliable, punctual, and detail-oriented
• Flexible availability, including weekends and holidays as needed