Front Desk Agent - (Full Time / Part time)

Job Description

Job Description

Job Title: Front Desk Agent (Full Time / Part Time)

**Position Summary:**
As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating a welcoming atmosphere. You will be responsible for managing guest check-ins and check-outs, addressing inquiries, and ensuring a seamless experience from start to finish. This role requires excellent communication skills, attention to detail, and a commitment to providing unparalleled service.

**Key Responsibilities:**
- Greet guests warmly upon arrival and provide personalized check-in and check-out services.
- Handle reservations and manage the booking system, ensuring accuracy and efficiency.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Maintain a clean and organized front desk area.
- Collaborate with other departments to ensure that guest needs are met.
- Provide information about hotel amenities, services, local attractions, and directions.
- Process payments and manage cash handling accurately.
- Update guest information in the property management system as needed.
- Assist with administrative tasks and support the management team as required.
- Uphold brand standards and contribute to a positive guest experience.

**Qualifications:**
- High school diploma or equivalent; additional education or certification in hospitality is a plus.
- Previous experience in front desk or customer service roles preferred.
- Strong verbal and written communication skills.

- Proficient with computer systems and booking software; experience with [insert specific software if applicable, e.g., Opera, Maestro, etc.] Marriott knowledge is a plus.

- Exceptional problem-solving abilities and attention to detail.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- A friendly, professional demeanor with a strong service orientation.

What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- A supportive and inclusive work environment.
- Employee discounts and perks.
- Ongoing training and professional development.

AC & Element Miami DT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**