Job Description
Job DescriptionIT Helpdesk Technician (Tier 1) IT Helpdesk Technician (Tier 1)
Salary range: $45,000 to $55,000
Onsite in Fairfield CT, local candidates only please
About the Role:
We're seeking an IT Helpdesk Technician (Tier 1) to ensure smooth daily operations by providing technical support, managing routine IT tasks, and leveraging strong technical skills with Microsoft Office and internal software tools. This role is ideal for someone who is detail-oriented, adaptable, and passionate about delivering excellent customer service.
You will be part of a team of 3 on the Helpdesk. You will be located in our Fairfield, CT office, supporting that office and the entire company across the country. We are about 300 employees strong.
Key Responsibilities:
- Create, update, and close support tickets with clear documentation.
- Assist users with basic hardware, software, and login issues.
- Collaborate with other departments or team members for complex problem resolution.
- Coordinate with vendors for equipment or service support and repairs.
- Keep users informed about the status of their requests.
- Document troubleshooting steps and solutions for future reference.
- Support onboarding of new users, perform basic system maintenance, and track IT equipment.
Travel: Approximately 10%.
Qualifications:
- Experience:
- 2+ years in a customer service-focused role with strong communication and client-support skills.
- 1+ year in IT Helpdesk or technical support, including troubleshooting hardware, software, and user-access issues. This is a Tier 1 position.
- Financial services experience is a huge plus
- Skills & Competencies:
- Relationship Management: Build and maintain positive working relationships internally and externally.
- Needs Assessment: Anticipate and respond effectively to organizational and client needs.
- Teamwork & Collaboration: Work cooperatively, follow direction, and take initiative when appropriate.
- Organization & Prioritization: Strong attention to detail with the ability to prioritize tasks and make timely decisions.
- Accuracy & Reliability: Deliver consistent, high-quality work with attention to detail.
Benefits
Medical
PTO
Holidays
- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 02/03/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.