Hotel Front Desk Attendant

Job Description

Job DescriptionThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Compensation:

$13.50 hourly

Responsibilities:

• Balance cash at the end of each shift and generate reports for the next shift.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications:

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Company

Our property's vision is to make a positive impact on the people and community around us. We value relationships, reputation, and returns for all employees. #YeswecanTogether