Job Description
Job Summary
The Front Office Specialist is responsible for delivering exceptional customer service and administrative support across all assigned medical practices. This role ensures a positive patient experience by following the Simply Better service steps and supporting smooth front-office operations, from patient check-in through check-out.
Key Responsibilities
- Provide outstanding customer service by greeting patients warmly, assisting with check-in/check-out, and serving as a welcoming host throughout their visit.
- Ensure all pre-arrival processes are complete and assist new patients with required forms and registration.
- Accurately verify patient information, insurance eligibility, and collect payments, maintaining error-free financial and registration records.
- Utilize scheduling systems to register new patients, update records, confirm or reschedule appointments, and manage cancellations, no-shows, and bumped appointments according to protocol.
- Answer all incoming calls promptly and professionally, directing them appropriately.
- Monitor patient wait times, update patients and providers as needed, and escalate concerns to management when necessary.
- Maintain a safe, organized, and welcoming environment in patient areas.
- Support office operations by sorting, filing, and distributing incoming and outgoing materials.
- Identify opportunities for process improvement and communicate them to management.
- Adhere to company policies, procedures, and directives while demonstrating professionalism and teamwork.
- Perform other related duties as assigned by management.
Required Skills & Experience
- Strong verbal and written communication skills.
- Proven ability to provide excellent customer service.
- Ability to work independently and collaboratively within a team.
- Strong organizational, multitasking, and prioritization skills with attention to detail.
- Logical problem-solving abilities, initiative, and accountability.
- Proficiency in computer systems, including scheduling and patient registration functions.
Preferred Skills & Experience
- Minimum of one (1) year of customer service experience in any field.
- Previous experience in a medical office setting.
Education
- Required: High school diploma or equivalent.
- Preferred: N/A
Certifications & Licensure
- Required: Current BLS for Healthcare Providers.
- Preferred: Medical Terminology Certificate.