Front-desk Reservationist

Job Description

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated department

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to clean.

• Must be able to walk up and down 2 flights of stairs throughout the day.

• Ability and willingness to cross-train as a front-desk reservationist and housekeeper.

Company DescriptionAtlantic Ocean Suites is a family owned business since the 1940s. Friendly family and staff.

Company Description

Atlantic Ocean Suites is a family owned business since the 1940s. Friendly family and staff.