Software Implementation Specialist/Field Trainer - Kentucky (Travel Required)

Job Description

Job DescriptionDescription:

Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale.

Position Summary:

The Custom Health/Healent, Software Implentation Specialist/Field Trainer Software Implementation Specialist/Field Trainer a highly active role in the successful application adoption and utilization of the Custom Health/Healent platform systems in physician office settings. This position is responsible for delivering comprehensive, hands-on training and support to clinical and administrative staff, ensuring they are confident and competent in using the software to enhance patient care and streamline workflows. The trainer is a product expert and a trusted liaison between Custom Health and its healthcare partners.

Key Responsibilities

• Conduct virtual and on-site training sessions for physician office staff on the Custom Health/Healent software, including technical onboarding support for new partners and providing ongoing education.
• Develop and deliver customized technical training plans based on practice needs, clinical workflows, and staff roles.
• · Analyze data to determine the appropriate implementation such as leveraging alternate methods and procedures, changes in processing methods and practices, modification of data, or customization of the platform
• Provide post-training support and troubleshooting to reinforce learning and encourage system utilization.
• Consults with the client and internal experts throughout a discovery process to identify the scope of implementation – including workflow analysis, baselines, challenges, solutions, and project roadmap.
• Collaborate with implementation teams to ensure a smooth transition from installation to go-live.
• Gather feedback from users and relay enhancement opportunities or workflow barriers to internal teams.
• Create and maintain training materials such as guides, tip sheets, videos, and FAQs.
• Maintain detailed training records, documentation, and progress reports for each physician office.
• Stay up to date on product enhancements, system changes, and healthcare workflow trends.

Success in this Role Means:

• Physician offices feel confident and support using the Custom Health/Healent systems adoption.
• Training delivery is consistent, clear, and aligned with Custom Health’s brand and values.
• Feedback from physician office users is consistently positive.
• Custom Health/Healent utilization and workflow adoption improve due to effective training.

Operations:

• Department: Client Services / Training & Implementation
• Employment Type: Full-Time
• Reports To: SVP of Operations

Requirements:Required Qualifications:

• 3-5 years of experience with implantation training for end-users on healthcare software systems (EMR/EHR, practice management, or similar platforms).
• Strong knowledge of clinical and administrative workflows in physician offices or outpatient care settings.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage in a variety of audiences.
• Comfort with leading virtual and in-person sessions, including one-on-one and group formats.
• Strong technical aptitude and ability to explain complex concepts to non-technical users.
• Self-motivated, organized, and able to manage multiple physician office relationships simultaneously.
• Willingness to adjust travel from a month-to-month basis for in-office training or go-lives as required. This will fluctuate on a month-to-month basis especially when first joining. Up to 75% travel.

Preferred Qualifications:

• B.S. in health related, computer science, information systems, business administration.
• Background in healthcare, nursing, or medical office administration.
• Instructional design or adult learning certification or experience.