Project Director/Hotel/EVS

Job Description

Job Description

Full Time

$90K - $100K

Summary:

The Project Director (PD) provides overall operations management with direct oversight of Shift Supervisors and Shift Managers. PD coordinates all contractual Janitorial/EVS/Housekeeping/Stewarding and other activities at contract sites. Project Director manages and ensure all operating budgets are maintained at or below targeted cost levels, while ensuring client satisfaction is maintained at the highest levels.

The PD may also be responsible for business development activities within their assigned area, specifically working with the Corporate business development team to achieve overall sales growth, marketing, and identifying potential opportunities in their region.

Essential Duties and Responsibilities:

• Establish and maintain a positive relationship with Corporate team members and each assigned client; identify best practices, appropriate technology and customer service directives as necessary.
• Define strategy that positively impacts all customer experiences in all customer core business lines to ensure that delivered services meet and/or exceed customer-defined facilities operating metrics.
• Provide direction and oversight to ensure customer satisfaction needs are delivered consistently and within budgets.
• Develop individual and group performance criteria for each area/department.
• Work with HR to ensure effective training and coaching of all staff, including managers and supervisors is successfully implemented.
• Manage "Key Performance Indicators" for services provided and communicate these indicators effectively to customers as part of TBC' process of managing expectations and improving contracted service delivery.
• Drive broader TBC organizational initiatives in internal communication, external communication, mission, standards, and career development.

Qualifications:

The ideal Project Director will have a combined 5+ years of documented successful Janitorial/Housekeeping/EVS/Stewarding experience with direct management of frontline managers at the Director level and higher who are responsible for direct delivery of all contracted service with a proven track record of strong leadership, organization skills and team-building in a large institutional, technical, corporate, and/or hospitality service industry environment to ensure that the facilities operations is in full concert with the core corporate deliverables.

The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly relate experience/education beyond the minimum stated may be substituted where appropriate.

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER

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