Front Desk Receptionist/MA

Job Description

Job DescriptionDescription:

About Us:
At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

We’re looking for a Medical Front Desk Receptionist who will play a vital role in providing a welcoming, organized, and patient-focused experience for everyone who walks through our doors, as well as will need to have Medical Assisting experience/certifications to help out with back of house.

Position Summary:
As the first point of contact for patients and visitors, the Medical Front Desk Receptionist ensures our clinic’s front-office operations run smoothly and professionally. You’ll manage check-in/check-out, scheduling, insurance verification and payment collection — all while fostering a positive atmosphere and supporting the clinical team.

What You'll Do:

• Greet patients and visitors warmly and professionally, ensuring a positive first impression.
• Manage check-in and check-out processes: schedule appointments, verify demographics and insurance, update records.
• Answer and route phone calls, respond to inquiries and support front-desk communication.
• Collect co-payments, outstanding balances and insurance details accurately, maintaining financial integrity.
• Maintain a clean, organized reception area and ensure documentation is properly scanned/entered into the EHR.
• Assist with administrative tasks such as filing, faxing, data entry and supporting the clinic team.
• Coordinate with medical staff to optimize patient flow and communication.
• Uphold patient confidentiality per HIPAA, and contribute to an efficient, respectful clinic environment.
• Assist when needed in back of house with taking vitals, checking rooms, and assisting the provider with any needs.

Clinic Schedule

Our Springdale clinic operates Monday through Friday, 7:00 AM – 5:00 PM with no weekend or holiday hours.
This position is full-time, 40 hours per week.

Benefits & Perks

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No weekend or evening shifts — maintain work/life balance.
• Opportunities for growth and advancement within the company.
• Supportive team culture and professional development resources.

Requirements:

Minimum Qualifications:

• High school diploma or equivalent required.
• Strong verbal and written communication skills; able to interact professionally with patients, providers and team members.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel) and comfortable learning EHR software.
• Ability to handle sensitive and confidential information with discretion.
• Professional appearance and demeanor, and a customer-service mindset.
• Active MA certification

Preferred Qualifications:

• 2+ year of front-desk, receptionist or medical office experience.
• 1+ year of medical assistant experience.
• Familiarity with electronic health record systems and basic medical/insurance terminology.
• Bilingual in Spanish and English.
• Training or certification in medical administration (e.g., CMAA) or relevant coursework.
• Previous experience in a clinic or healthcare environment where scheduling, insurance verification and patient registration were key functions.

Join Our Team

If you’re organized, people-focused, and ready to make a meaningful impact in a growing healthcare organization, we’d love to hear from you.
Apply today and become part of a team that truly values care — for our patients, our partners, and each other.