Complex Director of Operations- Margaritaville Resort Orlando

Job Description

Job Description

Margaritaville is more than a place ' it's a State of Mind. A paradise where laughs are louder, and smiles are wider where we create and deliver fun & escapism.

We are looking for a Complex Director of Operations with a heavy emphasis on food & beverage operations to join our team! Are you ready for an amazing, thrilling, fast-paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have an open opportunity to provide you with an amazing future as a part of our team.

Responsibilities:

• Directly manages all sources of revenue including the rooms housekeeping food and beverage engineering and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Creates local and national marketing plans and pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions meetings and plans. Knows key account executives and business base. Knows monthly production levels for each salesperson on the staff.
• Promotes the hotel's policies and philosophies to employees and guests through direct and indirect interaction.
• Assists in creating the hotel's annual budget and monitors the performance of the hotel throughout the year.
• Produces monthly financial reports and knows at all times where the hotel stands against budget.
• Manages human resources functions of the hotel by controlling turnover motivating employees focusing on employee development and retention and conducting regular employee meetings.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Completes a property Quality Assurance and franchise review semi-quarterly.
• Reviews market conditions with General Manager on weekly revenue calls and develops strategy.
• Completes monthly P&L audit in conjunction with the General Manager.
• Implements programs that meet corporate goals and objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the General Manager.
• Ensures that the responsibilities authorities and accountability of all direct subordinates are defined and understood.
• Conducts operational meetings weekly to ensure team continuity.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Ensures property is in compliance with all federal state and local laws including OSHA EEOC Wage Hour and Health laws.

Our benefits: Health, Dental, Vision, Free Life Insurance, Employee Assistance Program, 401k Plan Available, Discounted Hotel rooms Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And Many more!

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Great Perks and Benefits - Work with a "Win from within company"

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