Guest Information Specialist

Job Description

Job DescriptionSalary: $17.10 per hour

Lake Gregory Community Recreation Companyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Overview

The Guest Information Specialist is a primary connection between the guest & The Lake Gregory

Community Recreation Company and collaborates with the Guest Relations Manager and the General

Manager in championing the overall guest experience and daily operations of the front office.

Essential Functions

1. Foster strong and healthy relationships with local leaders and guests, representing Lake Gregory as the

primary liaison between guests and staff

2. Collaborates with Guest Relations Manager in gathering and sharing event information with guests

3. Assist the Guest Relations Manager in the daily operations of Lake Gregory Front Office

4. Communicates Lake policies & facilitates membership registration with guests

5. Anticipate and respond to guest or staff needs and requests

Additional Functions

1. Maintain cleanliness and organization of decor, furnishings, supplies, and equipment

2. Keep an accurate and thorough log of information about guest experiences: highlights, shortcomings, and

other pertinent details for each day and/or event; weekly report sent to General Manager

3. Assist Special Event Coordinator during events

4. Other duties as assigned by supervisor

Major Competency Areas

1. Excellent communication skills with staff, supervisors, other departments, vendors and guests

2. Ability to work independently and with others as a part of a team

3. Ability to maintain a positive attitude & pleasant personality even in stressful situations

4. Administrative & computer skills

5. Organizational strengths and the ability to work quickly

6. Ability to perform our organizational values of integrity, excellence, and saying yes consistently

Qualifications

1. Minimum of High School Diploma, higher education preferred

2. Clean and professional appearance

3. Current certification in CPR and First Aid

4. Valid California drivers license

5. Agreement and compliance with employee handbook

Physical Demands

1. Must be able to lift and carry 50 pounds & walk and carry over uneven terrain

2. Must be able to sit, stand, or walk for extended periods of time (sometimes in inclement weather)

3. Abilities sufficient to carry out the essential functions of the job

4. Other physical demands

a. Leaning

b. Bending over

c. Stooping

d. Reaching

e. Pulling

f. Pushing

g. Squatting

h. Kneeling

i. Climbing/Descending

j. Walking trails during the day and night

k. Twisting Sideways

l. Lifting and carrying items

m. Ability to work in inclement weather including heat, rain, snow, and ice