Job Description
Company Description
Salon Buzz, established in 1998 in Chicago’s prestigious Gold Coast, has grown into a premier salon with two locations, including River North. Built on fostering individual creativity, Salon Buzz continues to be a leader in the beauty industry.
Job Description: This is a full-time, on-site Front Desk/Guest Experience Coordinator.
Schedule: Tuesday–Saturday (Weekends Required)
Role Overview:
The Guest Experience Coordinator is the face and voice of Salon Buzz. This role sets the tone for every guest interaction—from the first phone call to checkout. This is a fast-paced, detail-driven position that requires professionalism, emotional intelligence, and accountability.
This role is not for someone who dislikes structure, policies, or multitasking.
Responsibilities:
- Greet guests warmly and professionally
- Manage check-in, checkout, and appointment flow
- Answer phones, texts, and emails with polished communication
- Protect the schedule and respect service timing
- Handle guest concerns calmly and professionally
- Support stylists and leadership during busy periods
- Follow all attendance, communication, and conduct policies
- Maintain a clean, organized, elevated front desk environment
Requirements:
- Strong communication and customer service skills
- Calm under pressure
- Punctual and reliable
- Comfortable enforcing policies respectfully
- Weekend availability required
What We Offer:
- Competitive hourly pay
- Growth opportunities within the company
- Supportive leadership
- High standards, high expectations, and a respectful environment
- Full benefits (401k, health insurance, PTO)
To Apply:
Please submit your resume and a brief note explaining why guest experience matters to you.