Job Description
Job Description
Now Hiring: Customer Service Lead – (Full-Time | 8–5 | Career Growth)
Compensation: Competitive base salary + Monthly performance bonuses
Looking to break into the facility maintenance industry with a company that values growth, teamwork, and excellence? Sheer Service is seeking driven, detail-oriented individuals to join our team as a Service Lead. Whether you’re just starting out or looking for a fresh start in a stable 8–5 environment, this role is your gateway to a rewarding and fast-paced career.
Day to Day Responsibilities:
- Manage work orders for our nationwide commercial clients—including Fortune 500 companies
- Coordinate with subcontractors and vendors to schedule and complete facility repairs and services
- Communicate through client portals and internal systems with professionalism and clarity
- Track job progress, manage timelines, and ensure client expectations are met
- Negotiate vendor pricing and manage change orders with support from your Account Manager
- Keep detailed notes and documentation within our internal software and client system
Why You’ll Love Working at Sheer:
- Steady, Monday–Friday schedule
- Strong starting salary + monthly bonuses
- Fast-track promotion opportunities for top performers
- Clear training, goals, and support from day one
- B2B exposure to major national brands in retail and restaurant industries
- Fun, professional company culture built on collaboration and growth
What We’re Looking For:
- Legally eligible to work in the U.S. (no sponsorships)
- 1+ year experience in service dispatch, or customer support role preferred
- Excellent communication and multitasking skills
- Detail-oriented, reliable, and proactive
- Comfortable navigating Microsoft Office and learning new system
High Desired Skills:
- Project management skills or certification
- Experience using Service Channel, Corrigo, or similar FM portals
- Background in construction and/or facility maintenance
Company DescriptionSheer Enterprises is a Certified Building Contractor (CBC1257467) specializing in Facilities Maintenance, Remodels, and Roll-outs specifically within the restaurant and retail industry. Our work is conducted using our own In-House Crews. We have multiple offices throughout the U.S. strategically located to better serve the majority of the nation.
West Palm Beach, FL – Brick, NJ – Garland, TX – Akron, OH – Wichita, KS
Company Description
Sheer Enterprises is a Certified Building Contractor (CBC1257467) specializing in Facilities Maintenance, Remodels, and Roll-outs specifically within the restaurant and retail industry. Our work is conducted using our own In-House Crews. We have multiple offices throughout the U.S. strategically located to better serve the majority of the nation.\r\n\r\nWest Palm Beach, FL – Brick, NJ – Garland, TX – Akron, OH – Wichita, KS