Job Description
Job Description
Objectives
· Welcome guests arriving to The Sagamore
· Ensure guests are aware of where they are heading
· Provide appropriate tag for day guest
· Collect payment from day guest
Daily Procedures
Prior to Opening Guard Shack
· Retrieve gate keys from security
· Retrieve radio from front office
· Prepare Opera reports
a. In house guest-Alpha
b. In house guest-Room number
c. Arrival listing
· Have group daily sheet
Once Guard Shack is Open
· Stop cars upon arrival
a. Greet guest with genuine welcome
b. Inquire whether they are checking into the hotel
IF YES
Ask Guest name
Verify name on arrival lists
Direct them to the main hotel
Enjoy your stay!!
IF NO
Inform guest of the current day guest rate and collect payment, process through POS and provide car ta