Job Description
Job Description
ABOUT WARWICK HOTELS AND RESORTS
Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world – from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world’s finest business and leisure destinations.
Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location.
We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience.
Job Overview:
We are seeking a dynamic and results-driven Senior Group Sales Manager to join our sales team. As a Senior Group Sales Manager, you will be responsible for driving revenue growth by securing group business for our hotel, including meetings, conferences, corporate groups, social events, banquets, and catering services. You will work closely with clients to understand their needs, negotiate group contracts, and ensure a seamless and memorable experience for all group events.
The ideal candidate will have a strong background in hotel sales, with expertise in both group business and catering/banquet sales. This role requires strong negotiation skills, attention to detail, and the ability to manage multiple accounts simultaneously while working with other hotel departments to ensure excellent service.
Key Responsibilities:
- Group Sales Generation: Proactively generate, identify, and pursue group business opportunities, including meetings, conferences, corporate groups, social events, banquets, and catering functions.
- Client Relationships: Build and maintain strong relationships with clients, particularly in the group and catering segments, to increase repeat business, drive revenue, and ensure guest satisfaction.
- Banquet & Catering Sales: Sell and coordinate catering services for events, including banquet menus, special dietary needs, and customized event setups. Collaborate with the catering team to ensure seamless execution of all catering details.
- Negotiations & Contracts: Negotiate group rates, catering packages, terms, and contracts with clients, ensuring both profitability and value for the hotel while meeting client expectations.
- Market Research: Conduct market research to identify trends, customer needs, and opportunities within the group and catering segments, including special events like weddings, galas, and conferences.
- Collaboration with Operations: Work closely with hotel operations, including catering, food & beverage, and event coordination, to ensure that group events, banquets, and catering functions are executed flawlessly.
- Sales Reports: Prepare and maintain accurate sales forecasts, reports, and records of activities and progress toward meeting sales targets.
- Networking: Represent the hotel at industry events, trade shows, and networking opportunities to promote our group services and catering offerings.
- Sales Goals & Targets: Meet and exceed monthly, quarterly, and annual group sales goals, with a specific focus on growing group business, banquets, and catering sales.
- Customer Service: Ensure the highest level of customer service for all group and catering clients, from initial inquiry through post-event follow-up.
- Event Coordination: Assist with the planning and execution of large-scale events, coordinating with the catering team to ensure menu selections, room setups, and all other event details meet client expectations.
Qualifications:
- Experience: Minimum of 3-5 years of experience in group sales, event planning, hotel sales management, or catering/banquet sales.
- Education: Bachelor’s degree in hospitality management, Business Administration, Marketing, or a related field preferred.
- Skills:
- Strong sales and negotiation skills with a proven track record of meeting or exceeding sales targets.
- Knowledge of catering and banquet operations, including menu planning, event coordination, and food & beverage service.
- Excellent interpersonal and communication skills (both verbal and written).
- Ability to develop and maintain relationships with clients and internal stakeholders.
- Strong organizational and time-management skills with attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software (e.g., Salesforce, Delphi).
Attributes:
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Self-motivated, goal-oriented, and driven to succeed.
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Ability to handle high-pressure situations with grace and professionalism.
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Positive, proactive, and enthusiastic attitude.
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Strong problem-solving and decision-making capabilities.
Warwick Hotels and Resorts associates work in a fast-paced, dynamic, and challenging environment, but we do so as a team. If this sounds like an environment you can thrive in, we encourage you to submit your qualifications for consideration
- Compensation: $80,000 to $90,000 annually (DOE)
- Benefits: Medical, Dental & Vision
24 Hours PTO for F/T Employees
Sick Time 1 hour for every 40 hours worked, max of 56 hours
Paid Vacation 1st year 5 days, 2nd-4th years ten days, 5 to 9 years 15 days, 10 years plus 20 days
Paid Holidays (8)
Hotel Discounts
Orca Transportation Subsidy