Job Description
Job DescriptionExperience: Hilton experience required
Position Summary
We are seeking Front Desk Associates to join our team at Spark by Hilton – Matteson. The ideal candidates will have previous Hilton experience, a passion for hospitality, and the ability to provide exceptional service to every guest.
Key Responsibilities
- Greet and assist guests with check-in/check-out and reservation needs
- Process payments and maintain accurate guest accounts
- Respond to guest inquiries and resolve issues promptly
- Maintain front desk operations efficiently and professionally
- Ensure brand standards and Hilton procedures are consistently followed
- Coordinate with housekeeping and other departments for guest needs
- Provide recommendations and information about the hotel and local area
Qualifications
- Previous Hilton brand experience mandatory
- Excellent communication and customer service skills
- Strong organizational and multitasking ability
- Professional appearance and attitude
- Ability to work flexible shifts, including weekends and holidays