Hotel Front Desk Associate

Job Description

Job Description

Be part of something unique at our dual-branded Fairfield by Marriott and TownePlace Suites by Marriott, where two trusted Marriott brands come together to offer an exceptional guest experience.

We are seeking an enthusiastic, service-focused individual to join our guest services team.

This role plays a key part in welcoming guests, managing daily operations, and delivering the hospitality that defines both brands, whether guests are here for a quick stop at Fairfield or an extended stay at TownePlace.

Our dual-branded property features more than typical brands and includes a restaurant, bar, live entertainment, and a convention center. The hotel is located within the Georgia National Fairgrounds.

Career Development: We strongly believe in career development. We will promote the right candidate to a Front Desk Manager within 90 days of opening. We also offer career training and advancement in other departments and management positions.

Compensation:

$11 - $14 hourly

Responsibilities:

• Mitigate customer complaints as needed

• Manage reservations, room assignments, and billing across both brands
• Respond promptly to guest inquiries, service requests, and concerns
• Share information about hotel amenities, local dining, and area attractions
• Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Maintain a neat, organized, and professional front desk area
• Deliver brand-appropriate service with attention to detail
• Check guests in and out with accuracy

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

• Previous hospitality or customer service experience preferred
• Strong communication, problem-solving, and multitasking skills
• Friendly, professional demeanor with a team-first attitude
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent required

About Company

Retreat Hotels and Resorts turns striking visions into reality by developing, owning, and operating hotels and resort communities. Retreat Hotels started in 1985 when it redeveloped the historic Jekyll Island Club on Jekyll Island, GA. Since then, Retreat has been involved in several new hotel developments. Retreat has a three-fold mission:

• Create an unrivaled guest experience, where guests return year after year.
• Be a responsible member of the community and proactively protect and preserve the environment.
• Provide a warm and inviting place to work where hard work, creativity, and ethical practices are rewarded--a place where employees want a career that can last a lifetime.