Job Description
Job DescriptionDetailed Job Description: (Please be specific with all job duties required by the hired
candidate.)
This position is more accurately described as a Telecommunications Administrator.
The Telecommunication Specialist will function as a high-level technical support resource in VoIP
telecommunications phone numbers, mobile device management, and dial plans. The position
will require analysis and design for Call trees or call centers for internal communications. This
person will manage the agency telecommunications data and look to improve process and
procedures through redundancy or automation where appropriate.
The candidate must have experience in VoIP communications, telephony configuration and
testing, validation, administration, support, monitoring and maintenance for telecom
infrastructure including the development of process documentation. The candidate will be
expected to utilize industry standard best practices and methodologies and provide knowledge
transfer to other staff through both direct communication and formal documentation.
The candidate should have experience with mobile technology and supporting daily operations
in telecommunications billing and tracking systems.
The candidate should be familiar with routing protocols for VoIP communications while working
within a WAN and LAN environment.
An exceptional candidate will have direct experience with Cisco Unified Communications
software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or
other Call Center software or services.
The candidate should be capable of working independently on a diverse amount of activities.
The candidate will also be required to work within a team to provide recommendations for
process improvements, project planning, system implementations, and system administration.
The candidate should be skilled in the prioritization of daily tasks and project tasks.
The candidate should have experience with providing system High-availability and the day to
day support in a 24x7-365 environment is preferred.
On Call support will be required.
The candidate will be required to pass a criminal background check prior to starting the
position.
List any special qualifications & years of experience: (List any specific skills, software, or
requirements the position will require. Optional format below)
Project Details (project overview, who the contractor will work with, soft skills needed, etc.):
Optional format: (Add as many lines as needed.)
Qualification Experience
Call Tracing Software 8 years
Telecommunication Infrastructure and Service Inventories 5 years
Telecommunications bill payment systems 8 years
Telecommunications rates and billing systems 8 years
Telecommunications systems and services 5 years
Template and instructions development 5 years
Customer Service 8 years
Oral Communication 8 years
Written Communication 8 years
LAN 5 years
Telecommunication: Design and configure of ACD, VoIP,
and IVR systems
5 years
Telecommunications 8 years
Video Conferencing 3 years
Vo/IP Networks 5 years
Wide Area Networks (WAN) 5 years
Wireless – Cellular 8 years
Wireless – Data 5 years
Wireless – Mobile 5 years
Work with vendor to resolve hardware and software
problems
5 years
RequirementsProject details:
The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate. The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.
Additional Details:
Weekend coverage: Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.