Job Description
Job DescriptionBenefits/Perks
- Competitive hourly wage and potential for bonuses.
- Employee discounts on gift shop items.
- Flexible scheduling options.
- A fun and supportive work environment with room for growth.
Job SummaryAs a Front Desk Associate, you’ll be the first point of contact for guests, greeting families and managing check-ins for the playground. You’ll also assist with sales at our gift shop, helping guests choose from a selection of toys, souvenirs, and branded merchandise. Your friendly demeanor and efficiency will ensure that every guest feels welcome and well taken care of.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in processes.
- Handle guest registration, including verifying reservations, collecting payments, and answering questions.
- Sell gift shop items, including toys, souvenirs, and playground merchandise.
- Process transactions through a POS system, ensuring accuracy in pricing and payments.
- Maintain a clean and organized front desk and gift shop area.
- Assist with inventory management, including restocking shelves and reporting low stock to management.
- Provide information about playground activities, party services, and promotions.
- Address customer inquiries, concerns, or complaints in a professional and timely manner.
- Support team members in various tasks when needed, such as assisting with party setups, packing birthday gifts or monitoring play areas.
Qualifications
- Previous experience in customer service or retail preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable handling transactions and working with a POS system.
- Friendly, outgoing, and customer-focused attitude.
- Ability to work weekends and holidays as needed.
- Physical ability to stand for long periods and assist with stocking and inventory tasks.
- Must be over 21