(B1) Front Desk Receptionist

Job Description

Job Description

Playful Pups Retreat in Elizabethtown, PA is looking for a welcoming and energetic Front Desk Receptionist to join our team on a full-time or part-time basis. This role is perfect for someone who enjoys providing excellent customer service while helping pets and their families feel right at home when they visit our resort.

Do you enjoy working with animals? Are you confident speaking with clients on the phone and in person? Would you like to work for a company that supports your growth and success? If so, we'd love to connect with you!

Why You'll Love Working Here

This entry-level position offers a competitive starting pay of $13.50–$15 per hour, based on experience. We also offer a variety of benefits, including:

• Paid Time Off (PTO)

• Insurance options

• Employee Assistance Program (EAP) through Ally Health

• Flexible scheduling

• Employee discounts

• The bonus of being able to bring your dog to work

If you're excited to use your communication and customer service skills in a fun, pet-friendly environment, this could be the role for you.

About Playful Pups Retreat

At Playful Pups Retreat, our goal is to provide the ultimate home away from home for every pet in our care. As a premier pet resort, we're committed to creating a safe, engaging, and nurturing space for our furry guests-whether they're visiting for the day or staying longer.

We prioritize enrichment, exercise, and socialization to support each dog's mental and physical well-being, along with confidence building, training, and lots of cuddles. Because every dog is unique, we take the time to learn their individual personalities so we can provide personalized care.

Our team consists of positive, dependable professionals who are passionate about animals and knowledgeable about dog behavior. We believe in a supportive, growth-focused workplace and enjoy promoting from within whenever possible.

What You'll Do

As the first point of contact for our clients, you'll play an important role in creating a positive experience for both pets and pet parents. Whether answering the phone or greeting guests in person, you'll bring warmth, professionalism, and a friendly attitude-think happy Golden Retriever energy!

Your responsibilities will include:

• Greeting clients and explaining our services

• Checking pets in and out, gathering accurate information, and completing required paperwork

• Escorting dogs to and from lobby areas during drop-off and pick-up

• Answering phones in a friendly and professional manner

• Communicating clearly with pet parents and our animal care team

Your organization, attention to detail, and upbeat approach will help keep our front desk running smoothly.

What We're Looking For

• Strong customer service and phone skills

• Basic computer skills

• Clear verbal and written communication

• A positive, team-oriented mindset and attention to detail

• Basic dog handling ability

Experience in a pet boarding or dog daycare setting is a plus, but not required. Prior customer service experience is also helpful, and we're happy to train the right candidate.

If you enjoy working in a fast-paced environment, staying organized, and interacting with both people and pets, this position may be a great match.

Physical Requirements

The physical demands listed below reflect what is required to successfully perform the essential functions of this role. Team members must be able to stand for extended periods and demonstrate the ability to sit, bend, twist, carry, or lift up to 50 lbs. This role requires regular use of phones and/or headsets, typing and writing, and clear vision to read printed materials and computer screens. Hearing and speech are required for effective communication in person and over the phone.

Safely handling dogs of all sizes is an essential part of the position and may include managing dogs that pull or jump. Safety is a top priority at our facility, and all team members are expected to follow established policies and procedures at all times.

Before applying, please consider whether you can meet these physical requirements.

Playful Pups Retreat is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Posted by ApplicantPro