Service Superintendent

Job Description

Job Description

Job Summary:

The Service Superintendent manages day-to-day service field operations, ensuring high-quality roof repairs, leak response, preventive maintenance, and warranty services. This role partners closely with the Service Manager, Project Managers, and clients to deliver timely, cost-effective, and safe service work. The Service Superintendent is accountable for leading service crews, coordinating scheduling, ensuring safety compliance, and maintaining strong client relationships.

Duties/Responsibilities:

• Lead, coordinate, and supervise service foremen and technicians across multiple active service jobs.

• Ensure repairs, leak calls, preventive maintenance, and warranty work are performed safely, efficiently, and to company quality standards.

• Partner with the Service Manager to schedule daily/weekly assignments, material loading, and equipment needs.

• Oversee work in progress, monitoring labor hours, material usage, and safety practices.

• Respond quickly to emergency service requests, making sound decisions under pressure.

• Communicate effectively with clients, building owners, property managers, and general contractors during site visits.

• Ensure foremen receive complete job information and client requirements prior to dispatch.

• Review and approve service reports, photos, and documentation submitted by crews; ensure timely upload to Dataforma.

• Support preparation of proposals and change orders by providing accurate field notes and scope feedback.

• Assist with warranty inspections and service audits to ensure compliance with manufacturer standards.

• Maintain and enforce strict safety ownership of all service job sites, including toolbox talks and incident reporting.

• Train, mentor, and coach service foremen and technicians to ensure technical expertise, customer service, and adherence to company values.

• Monitor inventory control for service materials, tools, and equipment; coordinate replenishment as needed.

• Complete daily/weekly field reports detailing service activities, labor, and job conditions.

• Perform other tasks as assigned by Service Manager or leadership.

Required Skills/Abilities:

• Minimum of 5 years of experience in commercial roofing, with at least 2 years in a supervisory or superintendent role in service/repair work.

• Strong technical knowledge of commercial roofing systems (single-ply, built-up, modified bitumen, coatings, metal, etc.) with emphasis on repairs and maintenance.

• Proven ability to manage multiple small-scale jobs simultaneously, often with tight response timelines.

• Excellent customer service and communication skills; ability to build strong relationships with clients.

• Strong organizational skills and ability to prioritize workload.

• Proficiency with basic computer skills; experience with Dataforma or similar project management systems preferred.

• OSHA 30 certification required; additional safety certifications (EM 385, CQM) preferred.

• Valid driver’s license and reliable transportation.

• Bilingual (English/Spanish) strongly preferred.

• Must be able to lift up to 50 lbs and work at roof heights.