Job Description
Job Description
Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.
FULL TIME EMPLOYEE BENEFITS:
- 21 Days of Paid Time Off
- 10 Observed Holidays
- Medical Insurance (Entire deductible paid by us!)
- 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
- Dental Insurance
- Vision Insurance
- Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
- 401K Matching after 1 year of employment
- Flexible Spending Account, Dependent Care FSA
- Life Insurance (included at no cost to the employee)
- Long Term Disability (included at no cost to the employee)
- Employee Assistance Program (included at no cost to the employee)
Summary: The EHR Trainer assesses needs, plans, develops and delivers training for the use of the electronic health record and other clinical IT systems. As part of the informatics team the Training specialist supports the adoption and optimization of health information technology such as Electronic Health Records, patient portal applications, and other clinical technologies.
Areas of Responsibility:Training Responsibilities:
- Provides individual and group based EHR training to staff members via multiple modalities (in-person, classroom, one-on-one, virtual)
- Provides real time at-elbow, persistent-chat based and virtual training assistance to end users
- Communicates with, trains and support system super-users
- Works with individual staff members, managers, and clinicians to evaluate their information technology needs, use and ability
- Works collaboratively to continuously update training materials to reflect current practice and workflows for various training needs which may include:
- New user training
- Refresher and ongoing training
- Topical or workflow-based trainings
- Helpful hints, tips, and FAQs
- Participates and planning, training and implementation of system upgrades and new features
- Works with informatics team to provide responsive service based on user needs including training to assure widespread acceptance and use of clinical systems
Subject Matter Expertise:
- Maintains up-to-date expertise on the operation and application of the EMR system.
- Has a working knowledge of key indicators, standards and processes related to EMR systems.
- Remains current with new technologies and promotes a positive IT organizational culture
Project Support Responsibilities:
- Assists with customization of the EHR for workflow support
- Documents EHR workflows to reflect recommended practices
- Participates in and may lead initiatives related to new features of EHR or patient portal
Education/Experience:
- Associate degree in health information technology/health information management, or equivalent experience working with EHRs, Epic preferred.
- Two or more years of experience at an FQHC
- Credentialed Medical Assistant or Licensed Nurse required
Desired Skills:
- Excellent interpersonal skills, can work collaboratively with diverse personalities
- Self-learner with ability to easily learn new software
- Ability to prioritize and complete multiple tasks
- Understanding of clinical work flow and technology needs in the outpatient FQHC setting
- Strong understanding of HIPAA and its application in outpatient practice
- Possesses practical experience using technology to support patient care
- High integrity and trustworthiness
Language Skills: Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish, both written and verbal preferred.