Case Manager / Front Desk Coordinator

Job Description

Job DescriptionUnited Talent Staffing is looking for a Case Manager / Front Desk Coordinator in the Morgantown, WV area. This person will be responsible for overseeing patient case management functions while ensuring the front desk operates efficiently, professionally, and in alignment with established protocols. This role serves as a key patient liaison, supporting documentation, financial agreements, scheduling, and daily front desk operations to ensure a positive patient experience and smooth clinic workflow.
Key ResponsibilitiesCase Management & Patient Support

• Collect and maintain accurate patient histories.
• Review and manage ROF and financial agreements.
• Complete write-ups and provide documentation support.
• Serve as a primary point of contact for patients, ensuring clear communication and high-quality customer service.
• Act as a patient liaison to support continuity of care and patient satisfaction.

Front Desk Operations

• Perform all front desk duties, including patient check-in and check-out.
• Schedule, multi-schedule, and reschedule appointments following established protocols and scripts.
• Conduct appointment confirmation calls and missed appointment follow-ups within 15 minutes of scheduled appointment time.
• Maintain and manage maintenance cards.
• Record daily and weekly statistics.
• Process over-the-counter collections and ensure accuracy.
• Pull, prepare, and maintain patient charts and files.
• Monitor and respond promptly to emails and voicemail messages.
• Complete nightly collections and balancing.
• Log and track Groupon’s and related data.
• Maintain statistical logs and required reporting.
• Perform light housekeeping duties to ensure a clean and professional front desk environment.

Pay & Schedule

• Pay Range: $17.00 – $20.00 per hour, based on experience
• Monday: 10:15 am – 6:30 pm
• Tuesday: 7:00 am – 4:00 pm
• Wednesday: 7:00 am – 6:30 pm (1 hour lunch break 12pm-1pm)
• Thursday: 10:15 am – approximately 7:30 pm
• Friday: 7:00 a.m. – 2:00 p.m.
  • Closing time may vary based on the last patient’s treatment completion

Objectives

• Operate an efficient, organized, and professional front desk.
• Effectively manage patient flow while creating a welcoming and positive patient experience.
• Ensure optimal patient care and exceptional customer service at all times.
• Maximize over-the-counter collections.
• Support practice growth by assisting with marketing efforts and increasing new patient flow.

Perks and benefits:

• Weekly pay via direct deposit or pay card
• Unlimited Referral Bonuses! For every new Associate you refer that works 40 hours you will receive $40, and once they work 100 hours you will receive an additional $100. There is no cap on how much referral money you can earn!
• Medical (after 60 days on assignment)

How to apply: To schedule an immediate interview call 304.225.1199, or you can apply directly at Current Jobs - United Talent Staffing Services (utalent.com) EEO