Job Description
Job Description
Job Title: Help Desk Technician
Company: Quotient
Location: Niskayuna NY
Travel: 10% or less
Position Type: Full-Time, Part-Time,
Employee Type: FTE
Company Overview:
Quotient is a leading provider of customized information technology solutions, specializing in systems integration, full-stack software development, cybersecurity, project management, and operational support. We serve a diverse range of clients, including federal agencies, defense, civilian communities, and commercial customers across the United States. As a subsidiary of Virtual Technologies Group (VTG), Quotient continues to uphold its reputation as one of the most innovative, respected, and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for our team while delivering exceptional value to our clients.
Position Summary:
The Help Desk Technician delivers frontline technology support across the district’s eight schools, ensuring staff and students can rely on the tools they use every day. This role troubleshoots a wide range of devices from large Chromebook deployments to Mac and Windows systems while managing incoming requests through the district’s ticketing platform to keep classrooms running smoothly. The technician also supports key instructional applications, including account and access management for core digital learning tools, and helps maintain classroom equipment such as interactive displays and other instructional hardware. Through responsive service and strong technical problem‑solving, this position plays a vital part in sustaining an effective, technology‑rich learning environment.
Role Overview:
These frontline roles provide technical support to staff and students across the district's eight schools.
Multi-Platform Support: Provides comprehensive troubleshooting for a diverse fleet, including 6,000+ Chromebooks, 775+ Mac devices, and Windows laptops/desktops.
Ticket Resolution: Manages and resolves end-user tickets through the district's help desk system to ensure minimal instructional downtime.
Core Application Admin: Administers essential educational software, including Google Workspace (Google Admin) and student web-filtering tools.
Classroom Tech: Ensures the performance of classroom hardware, such as 300 interactive whiteboards and 50 TV displays.
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