Job Description
Job Description
Position Description
As the Front Desk Receptionist, you will be the first point of contact for many of our clients, providers, and community partners. We are looking for someone who is great with people, understands the complexities of mental health, and is a team player. You will understand the need to be patient, and courteous, and deliver superior customer service to each new caller and client who walks into our office.
- Answering incoming calls to the company and routing as appropriate
- Scheduling new appointments
- Assist with collections, including accepting session payments via the phone or in person
- Completing insurance verifications for Husky/Medicaid clients
- Manage the waiting room
- Problem-solve incoming inquiries from clients and providers
- Light housekeeping so our space is always welcoming
- Filing, faxing, copying, etc
Qualifications
- Excellent communication and interpersonal skills
- Must be efficient with strong skills in organization, good problem solving and attention to detail
- Previous experience as a medical receptionist or in customer service within behavioral health services preferred
- Strong computer skills, and experience with Google Workspace preferred
- Understanding of HIPAA regulations and ability to uphold the highest standards
- Ability to prioritize tasks, exercise sound judgment when needed
- All other duties as assigned by the supervisor
Schedule:
- 8-hour shift
- Monday to Thursday - 10:30 am - 7:00 pm & Friday - 8:30 am - 5:00 pm
Education:
- High school or equivalent (Preferred)
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