MRI FRONT DESK

Job Description

Job Description

TITLE: MRI Front Desk

Location: New Albany, OH

Hours: Monday-Friday 8:30-4:00

With the MRI Front Desk position, you will play a vital role in the patients care plan as you guide them through the process of being scheduled for an MRI as well as making the follow-up with the provider. You will also assist patients with verification of insurance coverage, safety questionnaires and precertification of scans and assisting the MRI Tech in prepping patients for exams.

Position Summary:

Responsible for all check in and check out functions of medical imaging department, answering phones, scheduling and pre-certifications. Additionally, to assist in the performance of patient procedures, preforms a variety of technical and non-technical tasks and direct patient care activities. Supports patient care in imaging services, adhering to all Radiology policies and procedures.

Position Responsibilities/Standards:

General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Consistently demonstrate attention to detail in documentation, recording and patient information.
• Demonstrate knowledge and understanding of all company policies and procedures.
• Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor

Specific Duties

• Answers phones in three rings
• Schedules MRI and follow up MRI appointments with ordering physician
• Obtain referring and/or ordering physician information, which is to include Rx.
• Interview patient obtaining data required for complete registration.
• Complete all fields in information system required for scheduling.
• Create patient charts
• Bring patients back and prepare patients for exams, including appropriate attire
• Pre-certify MRI scans.
• Verify insurance coverage & notify patients of amounts due.
• Communicate with MD’s, radiologists, and technologists.
• Fax requested information and final reports to various sources-ordering physician, billing department.
• Coding and charge entry of daily services.
• Reconcile encounter totals with daily procedure amount.
• Run daily procedure report, monthly reports
• Review data for correctness
• High level of detail and multi-tasking required
• Review MRI reports and file into chart
• Resolve and respond to billing inquiries.
• Deposits.
• Filing.
• Stock front office supplies/order supplies
• Saturday rotation required.
• Medical assistance as needed
• Must travel to other locations as needed
• Assist MRI Tech with exam if needed
• Import/Export CDs
• Maintain patient care and cleaning supplies, including but not limited to: exam linens, gloves, disinfecting wipes, pillowcases/covers, etc.

Additional Duties

• OSHA
• Travel to satellite offices as necessary
• Assist with projects as directed by supervisor

Education/Experience Required:

• Must be High School graduate or GED equivalent.
• Previous health care and patient care experience preferred

Physical Requirements:

Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Average lift less than 10 lbs.