Job Description
Job Description
Do you want to work at an island escape with 24/7 ocean views, frozen drinks, fresh coastal cuisine, and blissed-out beach vibes? Submit your application for our Night Auditor opening and find out what it truly means to be a part of the Tides Folly Beach team.
Compensation: $17.00 per hour
Location: 1 Center St, Folly Beach, SC 29439
JOB TITLE: NIGHT AUDITOR
DEPARTMENT: GUEST SERVICES
LOCATION: TIDES FOLLY BEACH
REPORTS TO: GUEST SERVICE MANAGER
POSITION SUMMARY:
Responsible for handling reservation inquiries, modifications, and cancellations in an attentive, courteous, and efficient manner. Quote available rates and upsell room types to maximize revenue. Ensure a consistent focus on providing an exceptional experience to every guest while maximizing profitability at the same time. Must possess strong quality control skills, task management, and communication with internal and external clients. Must be able to work a flexible schedule based on business needs. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.
MAIN DUTIES AND RESPONSIBILITIES:
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Perform all check-in and check-out tasks
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Manage online and phone reservations
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Inform customers about payment methods and verify their credit card data
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Register guests collecting necessary information (like contact details and exact dates of their stay)
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Welcome guests upon their arrival and assign rooms
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Provide information about our hotel, available rooms, rates, and amenities
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Respond to clients’ complaints in a timely and professional manner
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Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
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Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
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Upsell additional facilities and services when appropriate
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Maintain updated records of bookings and payments
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Processes guest charges vouchers and credit card vouchers.
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Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
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Transfer charges and deposits to master accounts.
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Check to see that all charges are assigned to the appropriate departments.
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To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
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To Verify that all charges posted from the POS Software SPA software had reached the correct guest folios and also not missing.
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Verifies all account postings and balances.
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Verifies that room rates are correct and posts those rates to guest accounts.
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Monitors the current status of coupons, discount, and other promotional programs.
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Tracks room revenues, occupancy percentages, and other front office statistics.
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Prepares a summary of cash, check, and credit card activities.
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Summarizes results of operations for management.
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Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
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Follow the End of Day / Night Audit Checklist.
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Must have complete knowledge of emergency procedures.
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Balance the day’s charges, making corrections as necessary.
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Performs wake-up calls.
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Run end of day process in property management software (PMS).
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Understand principles of auditing, balancing, and closing out accounts.
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Perform nightly balancing of in-room video and long-distance telephone services
SUPERVISORY RESPONSIBILITIES :
Night Security Officer.
JOB REQUIREMENTS:
Education: High school graduate or equivalent.
Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Degree in hotel management is a plus.
Skills:
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Possess a positive customer service attitude.
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Excellent communication and organizational skills
WORKING CONDITIONS:
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used: Computer, Phone, walkie-talkie
Physical & Mental Requirements:
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Requires grasping, writing repetitive motions
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Prolonged periods of sitting and walking
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May occasionally have to lift, push, pull or carry up to 40 pounds.
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Standing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion, have to lift and carry up to 40 pounds.
Work Environment:
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While primarily an indoor job, one must be able to walk outside in a variety of weather conditions.
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Will work primarily in public areas of the hotel
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Must be comfortable working in a shared space, with frequent noise, without the use of a private office.
EOE/ DFWP