Job Description
Job DescriptionAbout ENDOCORP
ENDOCORP is a rapidly growing endoscopy parts and service provider to the healthcare industry. For over 25 years, we’ve delivered high-quality repair part solutions and services to the world’s leading Independent Service Organizations (ISOs).
Our commitment to speed, precision, and service sets us apart. We deliver the right part, the right model, the right quality—right now. As we expand our capabilities, we are seeking an CCD Support Technician to support the growth of our Imaging Division.
Position Overview
This role combines precision lens and optics repair with hands-on support in sales order fulfillment. The ideal candidate will bring a steady hand for delicate optical work and the focus to accurately fulfill customer orders to exact specifications. You’ll work closely with the Division Manager, Sales, and Operations teams to maintain exceptional quality and turnaround times for our customers.
Key Responsibilities
Optics & Lens Repair
- Inspect, clean, and repair a variety of optical components used in endoscopic imaging systems.
- Replace or realign lenses, glass rods, and other optical assemblies with precision tools.
- Assess damage or degradation in lenses and determine appropriate repair or replacement.
- Collaborate with CCD Technicians and Engineering to ensure proper integration of optics with other components.
- Maintain cleanliness and calibration of optical repair stations.
Sales Order Fulfillment
- Accurately pick, pack, and ship parts and components according to customer specifications and sales orders.
- Verify part numbers, models, and quantities for each order.
- Conduct quality checks to ensure all shipped items meet ENDOCORP’s standards.
- Coordinate with Inventory and Logistics to maintain up-to-date stock records.
- Communicate with internal teams to resolve discrepancies or fulfill urgent customer requests.
Documentation & Compliance
- Maintain service records and logs for all optical repairs.
- Update part tracking systems and fulfillment software as required.
- Ensure compliance with ISO 9001:2015 standards and internal quality protocols.
Process Support & Improvement
- Support ongoing efforts to streamline optics workflows and order fulfillment procedures.
- Participate in team meetings to discuss quality improvements and operational efficiency.
- Maintain clean, organized, and safe work areas across both repair and fulfillment zones.
Key Objectives
- Restore optical components to functional and visual performance standards.
- Fulfill customer orders with 100% accuracy and timely shipping.
- Minimize return rates and maximize customer satisfaction.
- Support production and fulfillment goals for the Imaging Division.
QualificationsEducation
- High school diploma or GED required.
- Associate degree or technical training in optics, electronics, or biomedical engineering preferred.
Experience
- 2+ years of experience in optics, lens repair, or micro-assembly preferred.
- Experience in a fulfillment, warehouse, or logistics support role is a strong plus.
- Familiarity with medical device components or precision assembly is beneficial.
Technical Skills
- Skilled in handling delicate optical components, lenses, and tools.
- Ability to identify defects, scratches, or alignment issues in optical systems.
- Proficient with inventory/order management systems and basic shipping software.
- Comfortable using hand tools, tweezers, and microscopes.
Soft Skills
- Strong attention to detail and precision.
- Organized and reliable in tracking inventory and orders.
- Effective communicator across departments.
- Team-oriented with a proactive approach to problem-solving.
- Able to balance repair and fulfillment responsibilities effectively.
Why Join ENDOCORP?
This role is perfect for someone who enjoys both technical, hands-on work and supporting real-world customer needs. You’ll play a direct role in ensuring life-saving medical devices get repaired and returned with the precision and speed our clients depend on.
Ready to Apply?
Join us in our mission to provide high-quality, sustainable part solutions that empower our customers to deliver reliable repairs of life-saving medical devices.
ENDOCORP is an Equal Opportunity Employer.
We value diversity and are committed to creating an inclusive environment for all employees.
Powered by JazzHR
lggerV9b90