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The Hatfield Rally House is a brand-new, climate-controlled 58,000 sq. ft. indoor tennis and pickleball facility opening in November 2025. We serve athletes of all ages and skill levels with a variety of offerings including court rentals, lessons, leagues, and tournaments. We’re building a welcoming, energetic environment where great service and great sports go hand-in-hand.&nbsp;
Position Overview As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and tech-savvy team players who are passionate about sports, fitness, and excellent service.&nbsp;
Key Responsibilities&nbsp;
• Greet and check in members and guests in a friendly, professional manner&nbsp;
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships&nbsp;
• Assist with court reservations, event sign-ups, and POS transactions&nbsp;
• Keep the front desk and lobby area clean and organized&nbsp;
• Open or close the facility depending on shift assignment&nbsp;
• Monitor activity and enforce facility rules and safety policies&nbsp;
• Support staff and coaches during events, clinics, and tournaments&nbsp;
• Assist with basic administrative duties as assigned Qualifications&nbsp;
• Customer service or front desk experience preferred&nbsp;
• Comfortable with computers, reservation systems, and payment processing&nbsp;
• Strong communication and problem-solving skills&nbsp;
• Friendly, team-oriented, and dependable&nbsp;
• Ability to multitask in a busy environment&nbsp;
• Must be able to work flexible hours, including evenings and weekends&nbsp;
• Must be 18 years or older&nbsp;
Plus if You Have&nbsp;
• Experience in a sports or recreation environment&nbsp;
• Knowledge of tennis or pickleball&nbsp;
• CPR/First Aid certification (or willingness to get certified)&nbsp;
Perks&nbsp;
• Free or discounted court time&nbsp;
• Branded HRH staff gear&nbsp;
• A fun, supportive work environment with opportunities to grow&nbsp;
Pay Range
$16-$18/hour depending on experience

Hatfield Rally House

Front Desk Welcome Staff

Adams Electric Cooperative is seeking fill an Member Service Representative position. Adams Electric is an electric distribution cooperative located in Camp Point, Illinois. Applicants shall have an Associate's Degree with 2 years of work experience with customer service responsibilities. This position requires excellent public and member relations skills, as well as basic math skills. Applicants must also be proficient in Microsoft applications, have excellent communication and organizational skills, a high degree of accuracy, the ability to prioritize multiple tasks with deadlines, and work effectively as a team member. The position offers a competitive salary range starting at $45,000-$50,000 and a comprehensive benefits package. To request and submit an application along with a resume, contact Brinkley Mueller by email: <a href="mailto:MSR2025@adamselectric.coop" target="_blank">MSR2025@adamselectric.coop</a> or by mail: Human Resources/Benefit Administrator, Adams Electric Cooperative, PO Box 247, Camp Point, IL 62320 by Monday, September 29, 2025.

Member Service Representative

Manager Resolve customer complaints, set sales budgets, adjust pricing, and grow client base. BA in any major required. Send resume to Quick USA Inc., ATTN: Ms. Aratani, 150 East 52nd St., Ste. 17001, New York, NY 10022.

MANAGER

Customer Success Manager Architect, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US: Advise on and manage Red Hat OpenShift deployments for AI (Artificial Intelligence) and data solutions on Cloud Pak for data. Implement and maintain internal tool to monitor AI models' performance. Configure additional cartridges like DataStage or Db2, to extend Cloud Pak for Data capabilities. Develop and manage containerized applications with OpenShift on CloudPaks for efficient deployment. Advise customers on applying AI Operations practices for reliable AI system operation. Optimize generative AI models for improved performance. Design and implement tailored AI solutions based on customer needs. Engage with client executives, understand requirements, and provide suitable AI and data strategies. Create and present tailored solutions using specified technologies. Deliver compelling presentations during client meetings. Diagnose and resolve technical issues in client deployments. Manage and optimize data storage and processing within Cloud Pak for Data. Monitor AI model performance and make necessary adjustments. Ensure solutions adhere to compliance and security standards, especially in financial services. Utilize: OpenShift, IBM Cloud, AWS (Amazon Web Services), DevOps, Spark - real time processing and batch processing, Kubernetes, Java and J2EE. Required: Bachelor's degree or equivalent in Data Science, Computer Engineering, Computer Science or related and two (2) years of experience as Data and AI Engineer, Architect or related. Two (2) years of experience must include utilizing OpenShift, IBM Cloud, AWS (Amazon Web Services), DevOps, Spark - real time processing and batch processing, Kubernetes, Java and J2EE. $194744 to $237000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference V159 in the subject line.

Customer Success Manager Architect

This potions offers $1000 sign on bonus for new Ricoh members!
Summary: 
Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change! 
  
Roles and Responsibilities: 
<ul>
<li>Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights. </li>
</ul>
<ul>
<li>Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers. </li>
</ul>
<ul>
<li>Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements. </li>
</ul>
<ul>
<li>Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service. </li>
</ul>
  
Qualifications Must Have: 
<ul>
<li>High school diploma with at least 12 months of relevant work experience </li>
</ul>
<ul>
<li>Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius. </li>
</ul>
<ul>
<li>Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset. </li>
</ul>
  
Qualifications Nice to Have: 
<ul>
<li>Additional education beyond high school is encouraged. </li>
</ul>
<ul>
<li>Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations. </li>
</ul>
<ul>
<li>Demonstrated with prior experience in customer service or related fields. </li>
</ul>
<ul>
<li>Commitment to personal growth and accountability through ongoing education and development opportunities. </li>
</ul>
  
In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Area Customer Service Coordinator. 
<h2>About Us</h2>
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
<ul>
<li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li>
<li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li>
<li>Augment your education with team member tuition assistance programs.</li>
<li>Enjoy paid vacation time and paid holidays annually</li>
<li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li>
</ul>
PandoLogic. Keywords: Customer Service Representative, Location: Minneapolis, MN - 55405

Multi Site Customer Service Coordinator

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor-Intermediate, you will within defined guidelines and framework, provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual.&nbsp;&nbsp;
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springsor Tampa, FL. Relocation assistance is not available for this position.&nbsp;
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)
What you'll do:&nbsp;
<ul>
<li>
Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for escalated handling.&nbsp;
</li>
</ul>
<ul>
<li>
In accordance with business guidance and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.&nbsp;
</li>
</ul>
<ul>
<li>
Completes the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.&nbsp;
</li>
</ul>
<ul>
<li>
In collaboration with partners applies knowledge of Bank products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.&nbsp;
</li>
</ul>
<ul>
<li>
Identifies business process opportunities and develops summaries to mitigate risks and call out process gaps through proper internal channels for resolution.&nbsp;
</li>
</ul>
<ul>
<li>
Communicates effectively in multiple platforms with complainants, executives, legal, other internal and external customers, and handles all interactions with professionalism and care.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains knowledge of applicable Enterprise and Bank policies, procedures, and regulatory guidelines.&nbsp;
</li>
</ul>
<ul>
<li>
Optimally handles and prioritizes workload to consistently meet individual service level objectives.&nbsp;
</li>
</ul>
<ul>
<li>
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.&nbsp;
</li>
</ul>
What you have:&nbsp;
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of relevant customer service experience in a financial services, fraud, or insurance industry.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.&nbsp;
</li>
</ul>
<ul>
<li>
Active CoSA specific licenses and state registrations as the need arises.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.&nbsp;
</li>
</ul>
<ul>
<li>
Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail&nbsp;
</li>
</ul>
What sets you apart:&nbsp;
<ul>
<li>
Experience in complaint handling background with a large Bank. &nbsp;
</li>
</ul>
<ul>
<li>
USAA banking experience (within the last 2-3 years). &nbsp;
</li>
</ul>
<ul>
<li>
Experience with regulatory and consumer high risk complaint handling through verbal and written channels. &nbsp;
</li>
</ul>
<ul>
<li>
Risk and Root cause analysis background (efficient and effective research capabilities-de-escalation background beyond live phone calls, i.e. outbound campaigns, remediation efforts, etc.). &nbsp;
</li>
</ul>
<ul>
<li>
Technical writing skills and/or professional writing background with exposure, i.e. media, news. &nbsp;
</li>
</ul>
<ul>
<li>
De-escalation skillset and ability in resolving complaints timely. &nbsp;
</li>
</ul>
Salary: The salary range for this position is: $51,370 - $92,060.&nbsp;&nbsp;
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Customer Service Advisor

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor-Intermediate, you will within defined guidelines and framework, provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual.&nbsp;&nbsp;
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springsor Tampa, FL. Relocation assistance is not available for this position.&nbsp;
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)
What you'll do:&nbsp;
<ul>
<li>
Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for escalated handling.&nbsp;
</li>
</ul>
<ul>
<li>
In accordance with business guidance and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.&nbsp;
</li>
</ul>
<ul>
<li>
Completes the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.&nbsp;
</li>
</ul>
<ul>
<li>
In collaboration with partners applies knowledge of Bank products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.&nbsp;
</li>
</ul>
<ul>
<li>
Identifies business process opportunities and develops summaries to mitigate risks and call out process gaps through proper internal channels for resolution.&nbsp;
</li>
</ul>
<ul>
<li>
Communicates effectively in multiple platforms with complainants, executives, legal, other internal and external customers, and handles all interactions with professionalism and care.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains knowledge of applicable Enterprise and Bank policies, procedures, and regulatory guidelines.&nbsp;
</li>
</ul>
<ul>
<li>
Optimally handles and prioritizes workload to consistently meet individual service level objectives.&nbsp;
</li>
</ul>
<ul>
<li>
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.&nbsp;
</li>
</ul>
What you have:&nbsp;
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of relevant customer service experience in a financial services, fraud, or insurance industry.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.&nbsp;
</li>
</ul>
<ul>
<li>
Active CoSA specific licenses and state registrations as the need arises.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.&nbsp;
</li>
</ul>
<ul>
<li>
Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail&nbsp;
</li>
</ul>
What sets you apart:&nbsp;
<ul>
<li>
Experience in complaint handling background with a large Bank. &nbsp;
</li>
</ul>
<ul>
<li>
USAA banking experience (within the last 2-3 years). &nbsp;
</li>
</ul>
<ul>
<li>
Experience with regulatory and consumer high risk complaint handling through verbal and written channels. &nbsp;
</li>
</ul>
<ul>
<li>
Risk and Root cause analysis background (efficient and effective research capabilities-de-escalation background beyond live phone calls, i.e. outbound campaigns, remediation efforts, etc.). &nbsp;
</li>
</ul>
<ul>
<li>
Technical writing skills and/or professional writing background with exposure, i.e. media, news. &nbsp;
</li>
</ul>
<ul>
<li>
De-escalation skillset and ability in resolving complaints timely. &nbsp;
</li>
</ul>
Salary: The salary range for this position is: $51,370 - $92,060.&nbsp;&nbsp;
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Intermediate Bank Disputes Specialist on our Reconciliation team you will, within defined guidelines and framework, protect the financial interests of USAA and our members by thoroughly investigating and resolving complex and moderately complex fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards and deposit accounts in compliance with federal and state Laws, Rules, and Regulations (LRRs). Attempt to recover funds in accordance with payment association rules (Visa, Amex, NACHA, Zelle, etc.), engage in customer service activities to satisfy member requests and provide dispute resolution outcomes and operate in a highly regulated environment where performance is measured by quality and productivity metrics aligned to business scorecards.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>Under direct supervision, completes reasonable investigations of moderately complex Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes while consistently ensuring regulatory compliance.</li>
<li>Utilizes developing problem-solving skills and knowledge of Laws, Rules and Regulations (LRRs) and payment association rules (Visa, Amex, NACHA, Zelle, etc.) to research, resolve and recovery funds for disputed activity.</li>
<li>Responsible for determining card holder liability based on results of a reasonable investigation.</li>
<li>Processes recovery attempts through chargebacks, representments and arbitrations.</li>
<li>Processes account credits/debits when necessary, in accordance with regulatory requirements.</li>
<li>Documents the results of a reasonable investigation within the appropriate case management system.</li>
<li>May contact members for additional information or when requested to assist with completing a reasonable investigation.</li>
<li>May work control or exception functions associated with Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or General Equivalency Diploma required.</li>
<li>1 year of customer contact experience in a financial services organization to include dispute possessing and/or conflict resolution.</li>
<li>1 year of analytical problem-solving experience.</li>
<li>Experience working under Federal Banking Regulations to include Regulation E, Regulation Z and/or UDAAP.</li>
</ul>
What sets you apart:
<ul>
<li>6+ months working in USAA Disputes Organization</li>
<li>1+ years of General Ledger experience in a financial institute</li>
<li>Familiarity with DCC, Fidelity and Oracle systems</li>
<li>Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
</ul>
Compensation range: The salary range for this position is: $43,680.00-$67,840.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. 
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $47,529 - $50,029.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.
Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do: 
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Handle inbound member calls in a fast-paced contact center environment
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Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
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Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
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Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
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Advise and educate members on available USAA digital tools and resources to improve the user experience
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Provide outstanding member service by demonstrating empathy, active listening, and professionalism
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Apply strong time and call management skills in assisting members with banking needs
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Embrace continuous improvement and development through coaching and collaboration with manager and team members
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</ul>
What you have: 
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High School Diploma OR GED
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Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
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Ability to prioritize and multi-task while navigating through multiple business applications
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Strong interpersonal and communication skills
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Successful completion of a job-related assessment is required
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</ul>
What sets you apart: 
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<li>
US military experience through military service or a military spouse/domestic partner
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1 year of customer contact experience in a needs-based sales environment
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Prior experience in a fast-paced contact center environment
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6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
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</ul>
Compensation range: The hiring range for this position is: $43,680.00- $44,680.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

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