Job Description
Job DescriptionBenefits:
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Vision insurance
- Wellness resources
Job Summary
The Shift Lead will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
. - Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry
- Experience working as a Member Service Representative at Planet Fitness
- Solid supervisory, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite and Apple)
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills
- Current CPR Certification preferred
- Tanning Operator Certification preferred
- High school diploma/GED equivalent required
- Must be 18 year of age or older
Physical Demands
- Continual standing and walking during shift
- Continual talking in person or on the phone during shift
- Must be able to occasionally lift up to 50 lbs.
- Will dilute and utilize chemicals for cleaning and sanitization