Spanish Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Spanish Speaking Customer Service Representative for a dynamic Online Retail Department. This role is suited for individuals who are passionate about e-commerce and dedicated to delivering outstanding service to Spanish-speaking customers.

Responsibilities

• Provide excellent customer service to Spanish-speaking clients via phone, email, and chat, assisting with their inquiries related to products, orders, and policies.
• Assist customers with order placement, tracking, returns, and general inquiries about the online retail platform.
• Resolve customer complaints and issues in a timely manner to ensure optimal satisfaction.
• Maintain accurate records of customer interactions and provide feedback to the team on customer trends and concerns.
• Stay updated on product knowledge and promotional campaigns to offer accurate information to customers.
• Collaborate with other departments to ensure customer issues are resolved effectively and efficiently.
• Enhance the customer experience by actively listening and responding to customer needs.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service, preferably within the retail or e-commerce sector.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and resolve complaints effectively.
• Proficient in using customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational abilities.
• A passion for online retail and helping customers find the products they need.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks