Insurance Retail Office Manager at Farmers Insurance Kansas City

Job Description

Job Description

The Retail Office Manager at Farmers Insurance Kansas City HQ is a key leadership position with a focus on overseeing the operations of the retail store, team management, budgeting, and ensuring top-notch customer service. Here's a breakdown of the role and its qualifications:

Role Overview:

As the Retail Office Manager, you'll be responsible for managing the day-to-day operations of the Farmers Insurance retail store in the Kansas City Metropolitan Area. This includes managing a team, creating and managing budgets, and ensuring that excellent customer service is consistently provided. This role is full-time and on-site, with a direct impact on the operational efficiency and customer experience within the agency.

Key Responsibilities:

• Overseeing Operations: Ensure smooth day-to-day operations of the retail store, including managing office workflows, client interactions, and team productivity.
• Team Management: Lead and manage a team of employees, ensuring that each member is well-trained, motivated, and working efficiently to meet goals.
• Budget Management: Develop and manage budgets for the retail office, ensuring profitability while maintaining high levels of customer service.
• Customer Service Excellence: Prioritize customer satisfaction, ensuring that clients are always receiving exceptional service and addressing any concerns promptly.
• Problem Solving: Identify and address any operational challenges, ensuring that solutions are implemented to improve efficiency.
• Staff Training & Development: Ensure the team is well-trained in Farmers Insurance products, systems, and customer service practices.

Qualifications:

• Retail Operations & Management Skills: Solid experience in managing the operations of a retail environment, with a focus on efficiency, budget management, and customer service.
• Team Management: Strong leadership skills with the ability to motivate and manage a diverse team, setting clear expectations and fostering collaboration.
• Budgeting Skills: Proven ability to develop and manage budgets, track financial performance, and implement cost-effective strategies.
• Customer Service: A strong commitment to customer service, with the ability to troubleshoot issues and find solutions that ensure client satisfaction.
• Organizational & Problem-Solving Skills: Excellent at organizing tasks and solving problems in a fast-paced retail setting.
• Leadership & Interpersonal Skills: Strong ability to work with people, build relationships, and lead by example.
• Experience: A minimum of 5+ years of experience in retail management or a related field is required.
• Insurance Industry Experience (Bonus): Experience in the insurance industry is a plus but not mandatory.

Why This Role:

This position allows you to have a significant impact on the success of a Farmers Insurance retail operation. If you’re someone who thrives in a management role with strong operational, budgeting, and leadership responsibilities, this could be a fantastic opportunity to help grow the agency while promoting the Farmers brand. Additionally, as part of the Farmers network, you’ll also have the opportunity to be involved in supporting entrepreneurs in your community.

Would you like more details on the next steps in applying or any other part of the role?

Check us out on Facebook at: https://www.facebook.com/FarmersDistrictHQ

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Company DescriptionThe companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 19 million individual insurance policies across all 50 states through the efforts of nearly 48,000 exclusive and independent agents and approximately 21,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology and entrepreneurship helps us to stay creative, to continually improve our product offerings and to drive the evolution of the insurance industry. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.

At Farmers®, we understand that every encounter with customers is an opportunity to differentiate ourselves with our personalized service and have an overall positive impact on their lives. We pride ourselves on helping the individuals and businesses we serve become smarter and better prepared to protect the things that matter most to them.

We are also deeply committed to giving back. The Farmers culture is built around opportunities to volunteer and help improve the communities in which we work and live.

Company Description

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. \r\n\r\nIn business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 19 million individual insurance policies across all 50 states through the efforts of nearly 48,000 exclusive and independent agents and approximately 21,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology and entrepreneurship helps us to stay creative, to continually improve our product offerings and to drive the evolution of the insurance industry. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.\r\n\r\nAt Farmers®, we understand that every encounter with customers is an opportunity to differentiate ourselves with our personalized service and have an overall positive impact on their lives. We pride ourselves on helping the individuals and businesses we serve become smarter and better prepared to protect the things that matter most to them. \r\n\r\nWe are also deeply committed to giving back. The Farmers culture is built around opportunities to volunteer and help improve the communities in which we work and live.