Collision Service Advisor

Job Description

Job Description

Allen Turner Collision is seeking a professional, organized, and customer-oriented Collision Service Advisor to join our growing team. In this key role, you will be responsible for accurately assessing vehicle damage, preparing repair estimates, and guiding customers through the repair process with clarity and care. If you have a strong understanding of collision repair, enjoy working in a fast-paced environment, and take pride in providing exceptional service, we encourage you to apply!

BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan and profit sharing
• Paid vacation and holidays
• Employee purchase program (discounts on products and services)
• Employee events and recognition such as service awards, holiday parties, Food Truck Fridays, and more
• A friendly, professional work environment
• Opportunities to advance within the company

JOB DUTIES

• Serve as the primary point of contact for customers throughout the repair process—from drop-off to delivery
• Examine damaged vehicles to assess structural, mechanical, and cosmetic damage
• Prepare accurate repair estimates in line with manufacturer and company guidelines using estimating software (e.g., CCC One)
• Coordinate with insurance providers to manage claims and determine repair vs. replacement options
• Communicate repair status updates to customers regularly and professionally
• Collaborate with technicians to ensure all damage is fully identified and accounted for
• Review and approve estimates with the body shop manager or foreman as needed
• Confirm parts delivery and invoice accuracy; maintain an organized workflow
• Perform final quality inspections prior to vehicle delivery
• Build positive customer relationships and maintain high satisfaction scores
• Ensure repair orders meet production and quality standards
• Perform other related duties as assigned

QUALIFICATIONS

• 3+ years of experience as collision estimator or service advising or similar role
• Proficiency with estimating software (CCC One, Mitchell, etc.)
• Solid understanding of vehicle repair processes and insurance procedures
• Excellent communication, problem-solving, and customer service skills
• Strong attention to detail and organizational abilities
• I-CAR certification is a plus
• Valid driver’s license and clean driving record
• Ability to receive satisfactory results on pre-employment drug and background screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.