German Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment is a leading agency specializing in matching candidates with outstanding job opportunities throughout Greece. We are currently looking for a German Speaking Customer Service representative for the Online Retail Department of a prominent company. This role is perfect for individuals who are passionate about e-commerce and enjoy delivering exemplary customer service. As a key member of the customer service team, you will assist German-speaking customers with inquiries related to online orders, product details, and return processes while ensuring a seamless shopping experience. Your fluency in German will be crucial in building rapport with our clients and resolving their concerns efficiently. If you are eager to contribute to a dynamic retail environment and help customers find exactly what they need, we encourage you to apply!

Responsibilities

• Provide high-quality customer support through phone, email, and live chat in German.
• Assist customers with inquiries related to online orders, product information, and account management.
• Effectively resolve customer complaints and provide solutions to enhance satisfaction.
• Process returns and exchanges in compliance with company policies.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with other departments to improve service quality and operational efficiency.
• Stay informed about product offerings and promotions to best assist customers.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or e-commerce is preferred.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Ability to work independently as well as in a team environment.
• Familiarity with online retail processes and related systems is advantageous.
• Proficient in using digital tools and customer relationship management software.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )