Job Description
Job Description
*As we continue to grow, this role will have the opportunity to transition to full time.
OsteoStrong is a truly unique type of wellness center, focused on improving bone density and health through a process called osteogenic loading. Working at OsteoStrong gives you an opportunity to make a tremendous, positive impact on the lives of those in our community. As a session coach you will work with members to guide them through our patented process and equipment to ensure their sessions are effective and safe.
Company Culture: Our focus on our mission and values creates OUTSTANDING customer service. OsteoStrong delivers the highest level of physical capability and freedom to our members through innovation, accessibility, and customer service built upon a raving fan culture.
At OsteoStrong, we’re driven by a shared commitment to our values—the kind that spark transformation and make us all be better versions of ourselves. This culture permeates through everyone in our family, from our corporate team and owners to members across the nation.
· Honesty: We communicate openly about what we can all do to serve fully. We embrace transparent discussions and constructive feedback that compel us to think bigger and be better.
· Service: We serve one another and our members better than anyone else ever would. We work together to find new ways to serve.
· Kindness: Whether in business or in our personal lives, we will always encounter situations that challenge and frustrate us. In these moments, we choose to seek out solutions and work together in kindness. Only when acting from a place of kindness can we truly share our passion for bringing OsteoStrong to the world.
· Commitment: We continually seek out learning and educational opportunities as we grow as leaders in our industry. When we don’t know an answer, we consult experts and peer-reviewed research. We’re dedicated to sharing what we learn with the entire OsteoStrong family, including our members.
· Integrity: We always do what we say we will do. We communicate clearly when we can’t and make things right whenever we can.
· Communication: As we expand throughout the world, communications with one another and from the corporate team is more critical than ever. We strive to bring ideas, concerns, and requests directly to the individuals who can listen, help and respond—always avoiding gossip, which can hurt our family and the brand.
· Fun: Life and work are more rewarding when we seek joy in every moment. We have fun with our work, with our members, and with each other whenever possible.
· Teamwork: One of the most rewarding aspects about being a part of a franchise family is working with all the amazing owners, managers, and dedicated members of the corporate team. We know that each new center, and each milestone achieved, is a win for all of us. We tap into our collective brainpower to grow and incubate marketing concepts, customer service standards, ideas for new products or services, and operational improvements—always with the knowledge that we’re stronger together.
· Gratitude: When we trade our expectations for appreciation, our lives transform. We find something to appreciate in every situation and cultivate a gratitude mindset.
DUTIES AND RESPONSIBILITIES:
· Guide members through our unique process to improve bone density, with a primary focus on safety.
· Guide members through orientation appointments according to OsteoStrong’s standards.
· Work with members to establish their Baseline Markers (personal metrics) so they can measure their progress.
· Provide excellent customer service. Welcome, engage, educate, and retain clients.
· Support a positive culture. Lead with kindness and have fun.
· Promote OsteoStrong and assist with selling new memberships through an established sales process.
· Assist with scheduling of member appointments.
· Provide feedback to the owner and manager on ways to better serve our members.
QUALIFICATIONS FOR THE JOB:
· Education: High school diploma is required. Continued education in the form of an associate or bachelor’s degree is preferred. However, less formal education with more job experience may be substituted.
· Preferred Experience
o At least 2 years of customer service experience.
o Experience with physical therapy or personal training is a plus.
o Sales experience is a plus
Experience with physical therapy or personal training is a plus.
KEY COMPETENCIES/ REQUIRED SKILLS:
· Excellent verbal and written communication skills.
· Excellent customer service skills.
· Organized with attention to detail.
· Works well under pressure and deadlines.
· Excellent bedside manner - lead with kindness.
· Proficient in Microsoft Office Suite or related software.
· Willingness to learn and follow company policies and practices.
· Desire to embrace and live the company culture and values
PHYSICAL REQUIRMENTS:
· Prolonged periods of standing and moving while working with members.
· Some periods sitting at a desk and working on a computer.
· Must be able to lift 15 pounds at a time.