Housing Director

Job Description

Job Description

$88,500 to $95,000 DOE and licensure (Full salary range up to $100,400 for long-tenured staff currently in position or other exceptional circumstances.)

Summary/objective:

The Housing Director serves as Warren Village’s internal compliance expert and works closely with contracted property management and site leads across three Warren Village housing properties to maintain consistently high occupancy levels. Keeping compliance and positive resident experiences top of mind, the position ensures alignment in housing operations, Warren Village’s mission, and resident experience and sets strategic housing priorities and outcomes for the organization at all housing sites.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Essential Functions and Responsibilities:

• Works with contracted property management (PM) to ensure occupancy levels at or above 95% goal.
• Oversees external PM contractual relationship, their adherence to the management agreement, timely accountability and issue resolution.
• Monitors occupancy dashboard and currency of documents used by PM for alignment with internal policies, house rules, investor requirements and others.
• Serves as organizational compliance, Fair Housing expert and liaison for HUD, Section 8, CHFA, DHA, CDOH, HOST, Denver and other entities, and confirms implementation of new laws and eviction protocols.
• Conducts internal audits of resident files at all housing sites to ensure preparation for external audits.
• Primary contact in all external audits and inspections, involving Director of Facilities as needed.
• Responsible for site safety committees, including resident outreach and meetings.
• Seeks ongoing feedback from residents around housing experiences and quality of life at WV locations to ensure experiences match service goals and expectations.
• Reviews Yardi ledgers and reports from PM to monitor timely rent payments and recertifications.
• Ensures timely and consistent filing of voucher submissions, special claims, rent demands, infractions and other notices.
• Works with PM to confirm all rent, ledger, lease, balances owed, interim/annual recertifications or other resident paperwork issues are resolved in a timely manner.
• Servers as liaison between leadership, PM, Facilities, Alumni program and Family Supportive Services staff to guarantee solid communication channels, information flow and disagreement resolution.
• Conducts/attends collaborative housing meetings between areas and follows up on concerns raised.
• Attends ongoing professional development opportunities and update trainings around Fair Housing laws, LIHTC, Section 8 compliance, state-specific regulations, and other supportive housing regulations.
• Works regularly with the Director of Facilities to address facility-related housing concerns.
• Conducts external research on a potential future shift to in-house property management and compliance, to include risk analysis, pros/cons, and financial cost comparisons.
• Oversees safety policies and ensures resident/ staff training in conjunction with Director of Facilities.
• May provide regular property budget and reporting assistance to stakeholders when requested.
• Proactively seeks new community referrer relationships and maintains existing community partnerships to maintain waitlists and a steady stream of interest in Warren Village housing and programs.

Other duties as assigned.

Competencies:

• Commitment to the mission, goals, and values of Warren Village.
• Comprehend and manage complex regulatory requirements and tracking systems processes.
• Technology systems aptitude. Demonstrated proficiency in Microsoft Office applications.
• Develop professional, respectful and non-judgmental working relationships with residents.
• Detail oriented, organized and able to work independently under limited supervision
• Punctuality and a positive and respectful attitude regardless of task.
• Effective communication both verbally and in writing, with effective listening and resolution skills.
• High level of accuracy in all work, diving deep into complex situations and seeing them through to resolution.
• Strong integrity, discretion and ability to maintain confidentiality.
• Effective time management and task prioritization.
• Tenacity in follow-up with staff, contractors, and others until complete, necessary information is received.
• Ability to identify problems, analyze potential solutions, and implement effective strategies to resolve issues.

Minimum Required Qualifications:

• Associate’s degree from a two-year accredited college or technical school; or 4 years of related experience may be substituted for education.
• Three years’ direct Section 8 housing, LIHTC leasing and compliance experience.
• Advanced, current knowledge of HUD, EIV, Reasonable Accommodation Requests, LIHTC income limits and regulations, rent calculations, Section 8, Fair Housing and other affordable housing and leasing laws.
• Three years of site management experience with homeless or marginalized populations in affordable housing context, human services, or shelter care with basic understanding of maintenance standards.
• Working competency in industry-specific Yardi, EIV and Insight software.
• Minimum two years of director or manager-level supervisory experience in property management role.
• Strong, demonstrated working knowledge of Microsoft Excel, Word, PowerPoint, and Teams.
• Current drivers’ license and own transportation, as work will rotate regularly between sites.

Preferred education and/or experience:

• Knowledge of various compliance software programs outside of Yardi.
• Networked in the Denver housing community with contacts at CHFA, DHA, CDOH, HOST and others.
• Prior experience in a non-profit environment.
• Bi-lingual, particularly in Spanish.

Work Environment: The working environment is that of a typical office setting across sites. The employee is occasionally exposed to moving mechanical parts from filing cabinets, printers, and computers, etc. The noise level in the work environment is usually quiet to moderate.

Physical Demands: While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range.

Travel Required: o No x Yes (weekly between sites within metro-Denver)

Salary & Benefits:  Hiring range: $88,500 to $95,000 DOE and licensure (Full salary range up to $100,400 for long-tenured staff currently in position or other exceptional circumstances.)

Attractive benefits package, including generous paid time off (sick/vacation days) and twelve holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.  

 

To Apply: Interested candidates apply at https://warrenvillage.org/about-us/#careers. This position will be posted until the latter of July 29, 2025, or until a qualified candidate is hired. 

*When determining if a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life.  If you feel you have lived experiences that may contribute to your experience for the position, please document in cover letter. 

Only applicants selected for an interview will be contacted. 

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org.