Job Description
Job DescriptionNextran Truck Centers
Counter Parts Sales - Decatur, IL
Are you looking to further develop your profession into a career? Are you driven by opportunity?
Nextran Truck Centers is hiring!
Our Employees Benefit from:
Career PathsNetwork of 30 Dealerships Disability Insurance Paid Time Off Nextran Paid Life Insurance
Family Centered Values Medical and Dependent Care FSA 401(k) Retirement Plan with Match Company-Paid Holidays EAP
Great Medical, Dental, & Vision Benefits Social Responsibility Opportunities 28+ Years of Industry Experience Professional Growth
Wage: $20.00 - $36.00 / Hour
Wage will be based on an individual's skills, certifications, education, and years of experience.
Work Hours: Monday - Friday 7:00 AM - 5:00 PM
Apply Before: September 12th, 2025
Drug Testing, Physical, and Background Check Required
The Counter Parts Sales is responsible for selling parts to all customers over the counter, through the shop, or on the phone in a friendly and efficient manner.
Essential Duties:
- Provide friendly, professional, and efficient assistance to all customers-both retail and shop-in selecting the appropriate parts.
- Answer incoming calls, offering accurate price quotes and detailed product information.
- Deliver a high level of service to both internal and external customers.
- Pull and fulfill orders from existing inventory.
- Locate out-of-stock items through external sources and place emergency orders when necessary,
- Follow up on all backordered parts to ensure timely fulfillment.
- Replenish assigned inventory stock as needed.
- Support the Outside Sales Representatives by processing and fulfilling their orders.
- Process payments from retail customers and obtain appropriate credit card authorizations.
- Confirm that all charge sales are signed by the customer and documented accurately.
- Ensure customers receive copies of their invoices.
- Process returns and issue credits, verifying the original invoice or reference number for accurate pricing and purchase validation.
- Conduct over-the-counter and telephone sales, generate invoices, and handle payments.
- Provide technical support and advise customers, assisting them in parts selection.
- Recommend and promote related or additional products through phone calls, mailing, and email communication to increase sales.
- Read and interpret documents, write routine reports, and correspondence.
- Maintain a clean, organized, and professional counter area.
- Perform other duties as assigned to support the parts department and overall operations.
Skills and Qualifications:
- High School Diploma or GED
- 1 Year Experience in Counter Parts Sales
- Valid Driver's License
- Clean Driving Record
- Strong Interpersonal and Communication Skills
- Computer Proficiency
- Add, Subtract, Multiply, and Divide in All Units of Measurement
- Solve Problems With a variety of Variables in Situations
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- Regularly required to use hands to feel and reach.
- Frequently required to walk, climb, balance, stoop, kneel, crouch, crawl, talk, and hear.
- Stand and sit for extended periods of time.
- Regularly lift or move up to 25 pounds, frequently lift or move up to 50 pounds, and occasionally lift or move 100 pounds.
- Specific vision abilities required by this job include close vision and distance vision.
We are looking for a Counter Parts Sales person to join our team today!
We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer.