Job Description
Job DescriptionPosition Summary
The Health & Wellness Coach plays a key role in supporting patients through their Medi-Weightloss journey by providing Medi-Weightloss–specific, evidence-based nutrition education, lifestyle coaching, and accountability—while also driving program enrollment and retention through a consultative, sales-focused approach.
All coaching and counseling are delivered exclusively using Medi-Weightloss® clinical protocols and methodologies, under the direction of licensed medical providers.
The ideal candidate is sales-driven, patient-focused, tech-savvy, and thrives in a fast-paced clinical environment.
Key Responsibilities
Patient Coaching & Care Support
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Provide one-on-one coaching focused on nutrition, behavior change, lifestyle modification, and goal setting within physician-directed weight loss programs.
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Educate patients on meal planning, portion control, supplementation, and program compliance based on clinic protocols.
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Monitor patient progress, review metrics (weight, body composition, adherence), and adjust coaching strategies accordingly.
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Deliver a high-touch patient experience that supports long-term success, retention, and satisfaction.
Sales & Program Enrollment
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Conduct consultations to educate prospective patients on available programs and convert leads into enrolled patients.
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Utilize consultative selling techniques to recommend appropriate services, packages, and add-ons based on patient goals.
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Consistently meet or exceed individual and clinic sales KPIs, including enrollments, upgrades, ancillary sales and retention.
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Support promotional campaigns, referral initiatives, and community outreach efforts as assigned.
Administrative & Clerical Duties
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Accurately document patient interactions, progress notes, and program details in the electronic medical record (EMR).
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Schedule appointments, manage follow-ups, and assist with front-desk coverage as needed.
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Process payments, explain packages, and ensure accurate completion of consent forms and required documentation.
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Maintain organized patient records while ensuring HIPAA compliance and confidentiality.
Technology & Systems Utilization
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Proficiently use EMR systems, scheduling software, CRM tools, and clinic communication platforms.
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Track sales performance, patient outcomes, and follow-up tasks using clinic reporting tools.
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Utilize basic office technology (Microsoft Office/Google Workspace, email, tablets, scanners, payment systems).
Team & Clinic Support
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Collaborate closely with medical providers, clinic managers, and support staff to ensure seamless patient care.
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Participate in team meetings, ongoing training, and performance improvement initiatives.
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Support clinic operations, new patient onboarding, and special projects as assigned.
Required Qualifications
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Certification in Nutrition, Health Coaching, Wellness Coaching, or a related field OR a minimum of two (2) years of equivalent education or experience in nutrition, wellness, fitness, or health-related coaching.
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Strong sales background with demonstrated success in consultative, KPI-driven sales (healthcare, wellness, fitness, or medical aesthetics preferred).
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Minimum of 1–2 years of clerical, administrative, or front-office experience in a medical or customer-facing environment.
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Proficiency with EMR systems, scheduling software, CRM tools, and standard office technology.
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Ability to work within Illinois scope-of-practice, providing nutrition education and wellness coaching only (non-diagnostic, non-prescriptive) under physician oversight.
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Excellent interpersonal, communication, and motivational skills.
Preferred Qualifications
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Experience in a Medi-Weightloss or physician-supervised weight management clinic.
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Bilingual (Spanish/English) strongly preferred, not required.
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Knowledge of behavior change principles, motivational interviewing, or lifestyle medicine.
Skills & Competencies
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Sales-driven, goal-oriented mindset with strong closing skills
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Ability to build rapport and trust quickly with diverse patient populations
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Strong organizational and time-management skills; ability to multitask in a fast-paced clinic environment
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Detail-oriented with strong documentation and follow-through
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Professional, empathetic, and patient-centered approach
Work Environment & Schedule
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Part-time position with the opportunity to transition to full-time based on performance and clinic needs
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Clinic-based role with regular interaction with patients and providers
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Requires some evenings and weekend availability
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Standing, walking, and light lifting may be required
Compensation & Growth
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Competitive hourly compensation based on experience
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Opportunity for advancement into full-time or leadership roles as the clinic grows
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Ongoing training in Medi-Weightloss protocols, sales systems, and patient engagement