Optometric Assistant / Optical Receptionist

Job Description

Job DescriptionLocations:

• TSO Briargrove – 6100 Westheimer Road, Houston, TX 77057
• TSO Champions – 5774 Cypress Creek Parkway, Houston, TX 77069

About Us:
At Texas State Optical, we are passionate about delivering an exceptional patient experience. From stylish eyewear to advanced solutions like Neurolens, RF & IPL treatments, myopia management, and dry eye therapies, we put patient care at the center of everything we do.

Role Overview:
We are seeking a dual-role Optometric Assistant / Optical Receptionist to join our team. This cross-trained position ensures patients receive seamless care from check-in to exam to checkout. You will support both the front desk and clinical team, helping with scheduling, insurance, pre-testing, and patient education — all in the spirit of continuity of care.

Key Responsibilities:

• Greet patients warmly and provide exceptional service at every touchpoint
  
  
• Verify patient appointments, confirmations, and pre-appointments
  
  
• Manage recall lists to keep patients on track with their annual exams
  
  
• Perform pre-testing (visual acuity, autorefractor, topography, retinal imaging, etc.)
  
  
• Collect and record patient medical/ocular history
  
  
• Train patients on contact lens insertion/removal
  
  
• Support doctors with chairside assistance as needed
  
  
• Manage incoming calls, scheduling, and patient communications
  
  
• Verify and process vision/medical insurance
  
  
• Process payments and maintain accurate records
  
  
• Collaborate with the team to ensure smooth patient flow throughout the office
  
  

Ideal Candidate:

• Previous optical, medical office, or healthcare experience preferred (will train motivated candidates)
  
  
• Comfortable with both front desk administration and clinical pre-testing
  
  
• Strong relationship-building skills with patients and co-workers
  
  
• Compassionate, with a focus on continuity of care across the patient journey
  
  
• Detail-oriented, reliable, and adaptable with a “whatever it takes” attitude
  
  
• Excellent communication and organizational skills
  
  
• Bilingual (English/Spanish) a plus
  
  

Compensation & Benefits:

• Competitive hourly pay + monthly bonuses + role-based commissions
  
  
• Paid vacation, holidays, and sick time
  
  
• Discounted exams and eyewear
  
  
• 50% employer-paid medical (after 90 days)
  
  
• 401(k) with up to 4% employer match (after 1 year)
  
  
• Employee eyewear/materials discounts
  
  
• Closed Sundays – no late nights
  
  
• Consistent schedule: Monday–Friday 9am–6pm, Saturday 9am–1pm