Tamil Speaking Customer Support Specialist

Company: Naarg Data Media Services

Location: Remote (Work from Home)
Employment Type: Full-Time
Industry: Media and Mass Communication

About

Naarg Data Media Services, based in Hyderabad, India, is a leading global translation and localization company. We have a network of over 16,000 language professionals covering 250+ languages and specialize in services such as translation, transcription, localization, subtitling, dubbing, voice-over, metadata, content development, and digital media. Our mission is to deliver high-quality solutions to businesses worldwide.

Role Overview

We are seeking a dedicated Tamil-Speaking Customer Support Expert to join our team. The ideal candidate will provide exceptional customer service to our Tamil-speaking clients, ensuring their inquiries are addressed promptly and effectively.

Roles and Responsibilities

• Handle inbound and outbound customer interactions in Tamil via phone, email, and chat.
• Provide accurate information about our services and address customer inquiries.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal teams to improve customer service processes.

Requirements

• Fluency in Tamil (mandatory) and proficiency in English.
• Excellent verbal and written communication skills.
• Prior experience in customer support or a related field is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Familiarity with customer support tools and CRM systems is a plus.
• reliable computer with a stable internet connection.
• Headset with microphone for clear communication.
• Quiet and dedicated workspace

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Supportive and collaborative work culture.

Interested candidates are invited to submit their resume and a brief cover letter detailing their relevant experience and language proficiency to jobs@naargmedia.com. Please include "Tamil-Speaking Customer Support Expert Application" in the subject line.