Parts Counter & Inventory Assistant

Job Description

Job Description

Duties Include:
- Be the first point of contact for customers, assisting with their parts questions and service needs (either in-person or via telephone), providing recommendations, quotes, and assisting customers with the entire order process.
- Operate a cash register, computerized inventory and order entry system and process daily inventory and sales transactions to maintain the accuracy and integrity of the system.
- Full inventory management of parts, machines and chemicals; including purchasing, cycle counting and loss prevention strategies.
- Effectively communicate features, benefits, and warranty policy information to customers.
- Demonstrate a positive, helpful attitude as well as presenting professional conduct and appearance at all times.
- Adhering to company policies and procedures.
- Coordinate and schedule service work orders for the service technicians.
- Interface with venders and procure materials and inventory.
- Process the shipping and receiving of materials.
- Local pick-ups and deliveries.
- Contact customers to keep them informed on the status of their orders/service, and maintain an updated Customer Relationship Management (CRM) system.
- Maintaining an attractive retail environment.

JOB REQUIREMENTS:
- High School Graduate or equivalent.
- Minimum of 2 years of applicable employment experience.
- Valid driver's license and reliable transportation to work.
- Prior small engine repair and inventory management experience desired.
- Parts and/or Service Counter experience a PLUS
- Must possess exceptional customer service and communications skills. (verbal and written)
- Committed to excellent customer service.
- Excellent organization skills & detail oriented.
- Functional knowledge of MS Office products, Internet, and Customer Relationship Manager (CRM) software.
- Excited to learn new skills.
- Both pre-employment drug screen and background check are required for all applicants for this position.

Company DescriptionRoyce Industries L.C. is a recognized industry leader in the distribution, service and sales of industrial cleaning equipment and supplies. Founded in 1984, Royce Industries has grown to serve the entire Intermountain West with locations in four states. We are looking for a knowledgeable and energetic team player that is customer focused who can help us expand and succeed. Royce Industries L.C. is an equal opportunity employer.

Company Description

Royce Industries L.C. is a recognized industry leader in the distribution, service and sales of industrial cleaning equipment and supplies. Founded in 1984, Royce Industries has grown to serve the entire Intermountain West with locations in four states. We are looking for a knowledgeable and energetic team player that is customer focused who can help us expand and succeed. Royce Industries L.C. is an equal opportunity employer.