Fulfillment Quality Control Lead (Food Service)

Job Description

Job Description

Where quality meets collaboration—one batch at a time.

Take a glimpse into why CW might be the right place for you: https://tinyurl.com/9yc7h8um

• Location: New Britain
• Shift: Full Time – Monday to Friday – 7:00am to 3:30pm

We’re looking for a hands-on, quality-focused team player to join our production crew as a Food Service Fulfillment Quality Control Lead. This role is all about supporting the crew and be a go-to resource on the floor, helping ensure our oat products meet the highest standards while encouraging best practices and training team members in real time.

What You’ll Do:

• Apply your QC expertise to monitor oat-based product quality during fulfillment and packaging.
• Conduct in-process checks and ensure compliance with food safety standards (HACCP, GMP, etc.).
• Document findings, escalate issues, and support corrective actions
• Identify and address inconsistencies or issues in real time.
• Act as a point of contact (POC) for the production crew.
• Encourage and reinforce proper procedures and safety protocols.
• Provide training and guidance to new and existing team members.
• Participate in daily production tasks alongside the crew, when needed.
• Assist with fulfillment processes.
• Help troubleshoot equipment or workflow issues when needed

What You’ll Need:

• Experience in food production or fulfillment (bonus if it’s oat-related!).
• Experience in food quality control or food manufacturing.
• Detail-oriented with excellent documentation and observational skills.
• Effective communicator with a collaborative, team-first mindset.
• Comfortable working in a fast-paced, hands-on production environment.
• Ability to coach and encourage peers without direct supervision authority.
• High school diploma or equivalent.

Bonus If You Have These Skills:

• Familiarity with oat-based or grain-focused food manufacturing.
• Basic computer skills for logging QC data and reports.
• Excellent problem-solving and critical thinking skills while working under pressure.

Why You'll Love This Job

• You’ll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!

Explore Our Generous Benefits Package:

• Employer Paid Benefits Includes:
  • Insurance - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options
  • Short Term Disability
  • Life Insurance
  • Paid Holidays, Vacation and Sick time
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical & Environmental Demands:

• Ability to stand, walk, and move continuously throughout an 8–10 hour shift, often on hard surfaces.
• Capable of lifting, carrying, and maneuvering materials or equipment weighing up to 50 lbs, including bags of oats, packaging supplies, and production tools.
• Comfortable bending, reaching, crouching, and performing repetitive motions during batching, packaging, and quality inspection tasks.
• Tolerance for working in a production environment with variable temperatures, including cool storage areas and warm processing zones.
• Willingness to work in areas with airborne oat dust and other food particulates, while adhering to respiratory and allergen safety protocols.
• Ability to wear and maintain proper personal protective equipment (PPE), including gloves, hairnets, masks, and safety glasses, for extended periods.
• Strong spatial awareness and caution when working around moving machinery, forklifts, conveyors, and other production equipment.
• Capacity to remain focused and detail-oriented in a noisy, fast-paced setting with frequent interruptions and shifting priorities.
• Comfortable performing tasks that require fine motor skills, such as inspecting packaging seals, measuring ingredients, and logging QC data.
• Reasonable accommodations can be provided.

We welcome all individuals to apply for this position. At CW, we are committed to maintaining a respectful and supportive work environment where all employees are valued for their contributions. All applicants will be given equal consideration for employment based on their experience and qualifications, while ensuring compliance with all applicable laws and regulations regarding discrimination.

Company Overview: CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contracto…
• CW’s Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60…
• Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process.