Job Description
Job Description
Spa Front Office LMT Job Summary
The Spa Receptionist is responsible for performing duties and tasks that will increase the productivity of our institution. This position will work in a fast-paced environment and must have excellent time management and communication skills.
Roles and Responsibilities
- Welcome and assist clients, guests, and students in person or by phone; respond to or route inquiries professionally.
- Schedule appointments and perform appointment confirmations via calls or texts.
- Conduct facility tours to educate clients about services offered at The Spa at Northwest.
- Respond to and manage client escalations with professionalism and empathy.
- Ensure a warm, welcoming, and efficient front-office experience for all visitors.
- Assist with front office staffing coverage and day-to-day coordination as needed.
- Maintain confidentiality in all student and client interactions.
- Review and adhere to departmental Standard Operating Procedures (SOPs).
- Supports staff in assigned project-based work.
- Other duties as assigned by the Front Office Department supervisor.
Experience
- REQUIRED In-field experience: 2-3 years as a Massage Therapist
- Previous experience in a leadership/lead/senior role
- Previous experience working in a spa, medical office, or wellness center
Skills and Qualifications
- Must have a minimum of two years of work experience in the massage therapy field (with diploma, degree, or certificate).
- Must have a minimum of three years of work experience in the massage therapy field (WITHOUT diploma, degree, or certificate).
- Successful completion of High School, its equivalent, or a state-authorized examination certificate is required.
- Ability to work effectively with diverse populations
- Ability to communicate effectively, both orally and in writing
- Knowledge of and ability to apply relevant current education methodologies and techniques
License/Certification
- REQUIRED: Active Nevada State Board of Massage Therapy License
Education:
- REQUIRED HS Diploma or equivalent
- PREFERRED Degree, Diploma, or Certificate in the field
Job Type
- On-Call/Part-Time LMT
Schedule
- Potential Schedule:
- M: 6 p.m. – 10 p.m.
- T: 6 p.m. – 10 p.m.
- W: 6 p.m. – 10 p.m.
- Th: 6 p.m. – 10 p.m.
- F: Additional Hours Available
- S: Additional Hours Available
- Sun: Additional Hours Available
- Evening hours with weekend flexibility
- Will be based on departmental needs
Salary
- $23.07/hr
Spa Front Office LMT Company Benefits (Work status may affect eligibility for some benefits)
- Health Insurance
- Paid Time Off
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401k
- 401k Matching
- Employee Discount
- Professional Development Assistance
- Referral Program
- Retirement Plan
- On-Site Leadership Training
- CPR Certification Available to All Employees
- Most Federal Holidays Off – Paid, Full Time Only
- Continuing Education Opportunities
- External Higher Education Tuition Discounts
- Access to Free Massages through The Spa at Northwest
- Mental Health Reimbursement Program
Work Location
- Las Vegas, NV
Company Accolades
- Best of Las Vegas
- Inc. 5000
- Talk of the Town
- Green Globes Building Certification
Notes to Applicant
- A background check will be conducted on the candidate(s) selected for hire.
- Please be prepared with 3-4 references during the interview process.
- Northwest Career College is an Equal Opportunity Employer.
- Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations.
Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.