Floor Supervisor - Table Games

Job Description

Job Description

The Floor Supervisor – Table Games is responsible for supervising dealers and table games activity within an assigned pit area. This role ensures game integrity, regulatory compliance, and exceptional guest service. The Floor Supervisor maintains chip levels, monitors gameplay, supports dealer performance, and upholds internal controls to protect the casino’s assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises dealers and monitors games to ensure integrity and adherence to internal controls.
• Provides prompt and courteous service to all guests and resolves guest disputes.
• Ensures smooth dealer rotations and monitors opening and closing of games.
• Maintains proper chip levels and requests fills as needed.
• Reviews and processes reports, logs, and paperwork in a timely and accurate manner.
• Ensures security of casino assets, guest satisfaction, and staff morale.
• Enforces adherence to Title 31 procedures and all regulatory requirements.
• Upholds 4-Star/4-Diamond service standards while promoting a clean, professional work environment.
• Observes games for accuracy and reports irregularities to management.
• Demonstrates thorough knowledge of all table games, procedures, and house rules.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership, direction, and motivation to table games dealers.
• Recruits, trains, and evaluates team members in accordance with company standards.
• Enforces grooming and conduct expectations, delivers feedback, and initiates disciplinary actions as needed.
• Maintains a professional, safe, and positive work environment.

QUALIFICATIONS:

• Working knowledge of all table games, dealing procedures, house rules, and internal controls.
• Familiarity with Title 31 requirements and gaming regulations.
• Strong leadership, interpersonal, and organizational skills.
• Proficiency in Microsoft Office and other PC-based software programs.
• Ability to maintain confidentiality and demonstrate high professional ethics.
• Excellent communication and guest service abilities.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Additional coursework in Business, Hospitality, or Gaming Management is preferred.
• Completion of formal table games dealer training is required.
• Minimum of 3–5 years of experience in table games operations, including at least 1–2 years in a supervisory or dual rate role.
• Proven ability to oversee multiple table games, monitor dealer performance, and ensure game integrity and guest satisfaction.
• Strong knowledge of game rules, protection procedures, regulatory requirements, and internal controls.
• Experience handling guest disputes, maintaining shift documentation, and coaching team members in a fast-paced environment.
• Excellent leadership, communication, and problem-solving skills.
• Must be able to obtain and maintain a valid gaming license in accordance with regulatory requirements.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, confidently, and professionally with dealers, guests, surveillance, security, and management; responsible for enforcing game integrity, resolving disputes, and delivering service excellence while maintaining control of assigned gaming areas.
• Lifting and Carrying: Occasionally lifts and carries chip racks, paperwork, game tracking documents, or other table game tools weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands and fingers to operate communication devices, complete shift logs, handle chip trays, and input information into pit tracking systems.
• Mobility: Continuously walks and stands throughout assigned pit areas during the shift to monitor gameplay, supervise dealer performance, and respond to any table incidents or guest concerns.
• Stationary Work: Rarely remains seated; work is primarily performed on foot with limited periods at a podium or workstation for administrative duties.
• Tool Operation: Regular use of radios, surveillance tools, pit tracking systems, gaming logs, and computer terminals for documentation and shift management.
• Visual Acuity: Requires excellent near and far vision to observe gameplay, identify irregularities, verify bets and payouts, and oversee multiple tables simultaneously under variable lighting conditions.
• Working Conditions: Routinely operates on a live casino floor; constant exposure to bright lights, loud noise, prolonged standing, guest interaction, and a smoking environment throughout the gaming property.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.