Job Description
Job Description
Job Summary:
We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise.
Key Responsibilities:
- Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units.
- Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards.
- Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications.
- Conduct comprehensive system inspections, preventative maintenance, and performance optimization.
- Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options.
- Train and mentor team members, fostering professional growth and maintaining a high-performing team.
- Ensure all work complies with local codes, safety regulations, and company policies.
- Prepare and review detailed service reports, ensuring accuracy and thoroughness.
- Respond to high-priority and emergency service calls, providing quick and effective resolutions.
- Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise.
- Represent the company professionally and maintain strong customer relationships.
Qualifications:
- High school diploma or equivalent; technical certification or HVAC license required.
- Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations.
- Strong leadership and team management skills.
- EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred.
- Extensive knowledge of HVAC systems, tools, and safety protocols.
- Excellent problem-solving, organizational, and customer service skills.
- Proficient in using diagnostic tools, software, and equipment.
- Valid driver’s license and clean driving record.
Physical Requirements:
- Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods.
- Comfortable working in various conditions, including confined spaces and outdoor environments.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Company-provided vehicle, tools, and uniforms.
- Ongoing training and professional development opportunities.
- Paid time off and holidays.
Responsibilities of a Senior HVAC Service Technician:
- Advanced Diagnostics and Troubleshooting:
- Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems.
- Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures.
- Supervision and Leadership:
- Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met.
- Serve as a point of escalation for challenging technical issues and customer concerns.
- Project Management:
- Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments.
- Ensure projects are completed on time, within budget, and according to customer specifications.
- Technical Expertise:
- Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems.
- Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards.
- Customer Interaction and Satisfaction:
- Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions.
- Address customer complaints or concerns professionally and ensure satisfaction with services provided.
- Training and Mentorship:
- Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise.
- Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment.
- Compliance and Safety Oversight:
- Ensure all work complies with local codes, safety regulations, and environmental standards.
- Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team.
- System Design Consultation:
- Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs.
- Provide recommendations for energy-efficient and cost-effective system upgrades.
- Documentation and Reporting:
- Prepare detailed service reports, project updates, and customer communication records.
- Review and approve reports submitted by junior technicians for accuracy and completeness.
- Sales Support and Consultation:
- Identify and recommend opportunities for system enhancements, new installations, or service agreements.
- Provide technical expertise during customer consultations to support sales efforts.
- Emergency and Critical Response:
- Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution.
- Develop response protocols for urgent issues and communicate them to the team.
- Continuous Improvement and Learning:
- Stay current with industry advancements, emerging technologies, and updated safety regulations.
- Pursue certifications and advanced training to maintain a competitive edge in the field.
- Team and Resource Management:
- Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce.
- Evaluate team performance and provide constructive feedback to enhance productivity and morale.
- Quality Assurance:
- Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations.
- Develop and enforce quality control protocols for all projects.