Job Description
Job DescriptionSalary: $24.04 - $33.65
Technology Advisor
Location: West Central Technology
Job Overview
West Central Technology is seeking Technology Advisor who has a passion for process and order, are precise in their work, and continuously look for ways to improve existing infrastructure. The ideal candidate will possess strong communication skills, both with customers and coworkers, and thrive in a dynamic environment where growth and adaptability are key.
Company Description
West Central Technology is a dynamic IT Support and Services Company with a strong focus on teamwork, innovation, and community.
Our mission is to continuously innovate with a growth mindset as a team. We strive to be a positive force in our community, fostering growth and excellence in everything we do.
We seek individuals who embody our core values:
- Understanding We approach all situations with kindness, patience, and respect, building stronger relationships and delivering positive outcomes.
- Integrity We hold ourselves accountable, staying true to our ethical principles with honesty and transparency at the heart of everything we do.
- Pride We take pride in delivering exceptional work daily. Our dedication, attention to detail, and ownership drive us to go above and beyond.
Responsibilities
Strategic Advisory & Client Engagement
- Serve as a trusted business and technology advisor, providing industry expertise and best-practice guidance.
- Prepare and facilitate Business Technical Reviews (BTRs), ensuring all action items are logged, tracked, and followed up in the PSA.
- Collaborate with Client Advisors, Sales Engineer and the team on client roadmaps, budgets, and long-term planning to align business goals with WCT standards.
Solution Design & Technical Leadership
- Assist in the design and development of innovative, compliant solutions that meet client needs.
- Serve as a frontline technical resource in strategic meetings, product roadmap discussions, and proposal development.
- Advocate for clients in product management discussions, providing accurate and detailed technical recommendations.
Operational Excellence & Compliance
- Maintain current knowledge of WCT services and industry trends.
- Document, track, and support compliance with Service Level Agreements (SLAs).
- Provide timely updates, root-cause analysis, and remediation strategies for client issues.
Collaboration & Client Insights
- Partner regularly with Client Advisors, Sales Engineer and team to identify client needs.
- Monitor client tickets and technical issues, offering insights and proactive recommendations.
Necessary Skills & Qualifications
- Experience with computer systems, servers, and hardware.
- Strong communication skills for troubleshooting and client interaction.
- Be comfortable speaking in a group setting to business leaders and managers.
- Highly organized with attention to detail.
- Proficient in basic office equipment (printers, scanners, label makers, etc.).
- Ability to travel as needed.
- Flexibility to work scheduled shifts, including nights and weekends when required.
Position Details
- Type: Full-time, hourly
- Compensation: Based on experience
We Offer
- Competitive salary and benefits
- Dynamic and fun work environment
- Collaborative team culture
- Flexibility with hours and time off