Job Description
Job DescriptionWe are looking for a dedicated Legal Support specialist to join our team in Houston, Texas. This Contract to permanent position focuses on assisting the intake department with client onboarding, sales strategies, and operational oversight. The ideal candidate will play a key role in improving processes, mentoring team members, and ensuring an exceptional experience for prospective clients.
Responsibilities:
• Assist the Intake Manager in managing department operations, including scheduling, workload distribution, and monitoring daily performance.
• Mentor and support team members to enhance their sales techniques and client service skills.
• Utilize consultative sales strategies to qualify and convert prospective leads into signed cases, demonstrating attention to detail and empathy.
• Collaborate with the Intake Manager to track and analyze sales metrics such as conversion rates and response times.
• Partner with the marketing team to streamline lead follow-up and ensure accurate tracking of prospective clients.
• Identify and implement process improvements to increase departmental efficiency and improve client experiences.
• Maintain precise documentation of leads, calls, and conversions using intake software.
• Prepare regular performance reports for the Intake Manager and firm leadership.
• Act as a role model and escalation point for intake staff, promoting high standards of professionalism and client care.• At least 3–5 years of experience in a sales-driven environment, such as inside sales, business development, or client intake.
• Proven ability to meet or exceed sales and conversion targets.
• Strong communication and negotiation skills, with a detail-oriented and empathetic approach.
• Experience mentoring or supporting team members and collaborating with management.
• Highly organized with excellent attention to detail and follow-through.
• Proficient in Microsoft Office Suite; experience with legal intake software is preferred.
• Ability to perform effectively in a fast-paced, high-pressure setting while maintaining a focus on client care.