Job Description
Job DescriptionSalary:
Since our inception in 2017, PURPLE has been on a mission to redefine denim culture. Blending industrial design, streetwear, and luxury fashion, we've curated a collection of mens denim and luxury basics that transcend trends. At PURPLE, we take pride in challenging conventions through design that is grounded in a contemporary spirit and timeless quality.
Were currently seeking a Full-Time Key Holder to join our new Houston store. As the Key Holder, you serve as a senior retail associate, taking the lead in supporting store managers and being the primary point of contact on the shop floor for both customers and retail advisors. You will assist the Store Manager or Assistant Store Manager in opening and closing duties and leadership duties as they arise. Additionally, you will support general store operations, community management, and store-level marketing.
Responsibilities:
- Supervise the sales floor during assigned hours, ensuring exemplary customer service and meeting sales targets.
- Lead by example, providing exceptional customer service and product knowledge.
- Guide and mentor retail associates, coaching them on product knowledge and customer service.
- Handle customer inquiries, complaints, and returns, ensuring prompt resolution and customer satisfaction.
- Assist in implementing visual merchandising changes and promotional displays according to brand guidelines.
- Monitor and maintain store security measures, including alarm systems and cash handling procedures.
- Stay informed about products, trends, and initiatives.
- Participate in staff training and store events as required.
- Take on additional tasks and projects as assigned by store management as needed.
Qualifications:
- 5+ years retail experience in a luxury environment.
- Leadership experience considered an asset.
- Strong customer service and sales skills.
- Positive, passionate, and authentic.
- Team-oriented and willing to collaborate.
- Results-oriented with high standards for self and team.
- Open to learning and responsive to feedback.
- Flexible schedule, including weekends, evenings, holidays, and special events.
- Ability to lift 30 lbs.
We prefer all full-time employees to have open availability.
If you are excited about the opportunity to join our fast-growing team, please submit your resume and any other relevant info. We thank all applicants for their interest, however, only those candidates selected for interview will be contacted. We are an equal opportunity employer; all hiring decision are based on qualifications and business requirements.