Dutch Speaking Customer Support for Online Marketplace Platform Department

Patrique Mercier Recruitment is thrilled to offer a fantastic opportunity for a Dutch Speaking Customer Support representative to join our Online Marketplace Platform Department. In this role, you will be a vital part of our team, helping customers navigate our platform and ensuring they receive outstanding service. You will assist Dutch-speaking clients with their inquiries, complaints and provide guidance on the use of our marketplace. If you are fluent in Dutch and have a passion for customer service, we encourage you to apply!

Responsibilities

• Provide exceptional customer support through various channels, including phone, email, and chat, in Dutch.
• Assist customers with inquiries related to the online marketplace platform.
• Resolve customer complaints efficiently and effectively.
• Educate customers about platform features and functionality.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Fluency in Dutch (both spoken and written) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or support roles is preferred.
• Strong problem-solving abilities and focus on customer satisfaction.
• Ability to work effectively in a team-oriented and fast-paced environment.
• Familiarity with online marketplace platforms is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )