SLOVENIAN Speaking Video Streaming Support - Athens, Greece

Join Patrique Mercier Recruitment JP as a Slovenian Speaking Video Streaming Support Specialist in the enchanting city of Athens, Greece! This is a fantastic opportunity to work within a cutting-edge tech environment while immersing yourself in a city rich in history and culture. In this role, you will provide outstanding support to Slovenian-speaking customers who use our video streaming services, ensuring they have the best possible experience.

Responsibilities

• Assist Slovenian-speaking customers with inquiries about video streaming services via phone, email, and chat.
• Troubleshoot and resolve technical issues swiftly to ensure customer satisfaction.
• Educate customers on navigating the platform and utilizing its features effectively.
• Ensure accurate documentation of customer interactions in the CRM system.
• Collaborate with technical teams to address and escalate complex issues as needed.
• Engage in continuous training to stay informed about product updates and enhance your support skills.
• Contribute valuable insights to help improve customer experiences and service processes.

Requirements

• Fluency in Slovenian and English, both written and spoken.
• Strong customer service skills with a dedication to assisting customers.
• Previous experience in customer support or technical support is an advantage.
• Proficient in troubleshooting technical issues with a solutions-oriented mindset.
• Excellent communication skills, showcasing a friendly and approachable personality.
• A proactive interest in learning new technologies and adapting to evolving processes.
• Able to thrive in a fast-paced environment and adjust to changing demands.
• Knowledge of video streaming platforms is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )